We performed a comparison between IBM BPM and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With the tester coach wherein you can interact with the interface while you're designing the process."
"The process creation."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"IBM BPM is both scalable and stable."
"It makes the company business processes work more efficiently."
"The designer feature, compared to other solutions is easy to use."
"It is a very powerful solution."
"It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping them stable."
"It's scalable."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The iTerm suite is also crucial for visibility and optimization."
"The product has a flexible interface for development."
"Great with IT processes and business processes."
"There are a lot of ready to use orchestration custom packs."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"When you have to integrate files for enterprise applications."
"The cost of the solution has room for improvement."
"Except for the Lucene the index - we had a couple of issues in the Process Portal where the Lucene index went out of sync, and we had to work at least 15 - 20 hours to have it back in sync with the database."
"I would like to see a lot more case studies."
"Importing and exporting between multiple environments is more difficult with other tools."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"I would say the scalability is very good but it's not perfect. It is much more scalable than it has been in the past but... it does require some work to keep it stable. So that is an area that should be improved."
"If the processing gets better, it would be more efficient."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The deployment requires awareness among the project staff."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"I would like a user experience module to be added."
"We cannot perform GUI automation using the tool."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
IBM BPM is ranked 5th in Process Automation with 105 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. IBM BPM is rated 7.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and AWS Step Functions, whereas ServiceNow Orchestration is most compared with Camunda, Control-M, Nintex Process Platform, BIC Process Execution and BMC TrueSight Orchestration. See our IBM BPM vs. ServiceNow Orchestration report.
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