We performed a comparison between IBM Cloud Identity Service and Okta Workforce Identity based on real PeerSpot user reviews.
Find out in this report how the two Identity and Access Management as a Service (IDaaS) (IAMaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."
"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."
"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
"What I found most valuable in Okta Workforce Identity is that it worked together with VMware Workspace One, so there was this device check at the same time. My company used the trusted device method that enabled you to define that only the trusted devices including the Workspace One agent were able to access the applications directly without an additional authentication step."
"It made things a lot easier, especially with passwords."
"The solution can scale very well."
"The support for YubiKey is really good because you don't actually have to type in your username and password."
"The provisioning functionality has been the most valuable. This solution has good performance, fast integration and is very responsive."
"The feature that is most valuable to me is the automated user provisioning that we set up using Okta as a major part of that process."
"Okta controls all the users. It has context-based access from the user and type of device. It identifies the risk and can do a step of authentication when that user is trying to access some sensitive application from an unknown device."
"We find the solution to be reliable for our customers and it is nice that it is cloud-based and can be accessed from anywhere."
"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."
"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
"We've not had any problems with Okta."
"It would be pricing, which is a tough one because it goes against Microsoft. A lot of companies say they're a Microsoft partner, and they get all their software for free. Okta is like a luxury product, and it's not the most affordable one. I would say if they could work on pricing, it would help. Other than that, they've done great strides in developing a product that is really good. The companies that do see the value tend to invest in it."
"The solution’s policies are difficult to understand due to the policy methods. They use authentication. The solution’s workflow is also difficult and not very active. They need to have proper documentation on it. In the next release, I would like to see the workflows being more digestible."
"The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface."
"They also have single sign-on (SSO). When we bought Okta Workforce Identity a year and a half ago, I was also looking at SSO, but not much documentation was available for SSO. The documentation for SSO should be a little more robust for somebody who is implementing it for the first time."
"In my country, there's a lot of stealing of mobile phones, and mobile phones are the authentication device through the Okta application. If someone should steal my mobile phone, which is very common in my country, he or she might have access to my company account. That's my concern."
"This user integration with the Okta integration network could be simplified."
"The guest user access could be improved."
Earn 20 points
IBM Cloud Identity Service is ranked 24th in Identity and Access Management as a Service (IDaaS) (IAMaaS) while Okta Workforce Identity is ranked 2nd in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 59 reviews. IBM Cloud Identity Service is rated 8.0, while Okta Workforce Identity is rated 8.4. The top reviewer of IBM Cloud Identity Service writes "Excellent support, beneficial integration, and low maintenance". On the other hand, the top reviewer of Okta Workforce Identity writes "Extremely easy to work with, simple to set up, and reasonably priced ". IBM Cloud Identity Service is most compared with Microsoft Entra ID, whereas Okta Workforce Identity is most compared with Microsoft Entra ID, Google Cloud Identity, SailPoint IdentityIQ, Saviynt and Auth0. See our IBM Cloud Identity Service vs. Okta Workforce Identity report.
See our list of best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors.
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