We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"It is configurable, where you can add extra fields to screens and to the database."
"Reliable, very configurable, and it's all integrated in the same database."
"Maximo is very stable. We really do not have problem with stability."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"Provides great flexibility."
"The most valuable feature is the ability to correct maintenance."
"The most valuable feature of this solution is that it is user-friendly."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"The flow of the reports is good."
"The customer portal with connection with our knowledge base has been most valuable."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"The interface is not very easy or user-friendly and is in need of improvement."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Coding can be complex when customization is required."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"There should be better connections with access management. They should improve the connectivity."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"There is room for improvement in support."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"In-built chat is missing in JIRA Service Management."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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