We performed a comparison between Icinga and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"We have found the solution to be stable."
"An affordable solution for small organizations to do basic network monitoring."
"Icinga does the job and is fairly stable."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"We are able to drill down and see what is going on in the system."
"The most valuable feature is application monitoring."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"New Relic has helped us in terms of the optimizing our print and loading times."
"It has given us better insight into the performance of the system."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The versatility of the solution is its most valuable feature."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."
"The tool currently fails to provide notifications to users."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"The user interface should be improved."
"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The solution needs to have staging."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The solution must provide better support for Azure Web Apps service."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
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Icinga is ranked 22nd in Network Monitoring Software with 16 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Icinga is rated 7.6, while New Relic is rated 8.6. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Centreon, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Icinga vs. New Relic report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
