We performed a comparison between Infor CloudSuite and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about SAP, Microsoft, Oracle and others in ERP."Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."
"It is a complete wave management system to increase processing efficiency."
"The product's most valuable feature is production planning. It is one of the core features."
"It is a scalable solution."
"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."
"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."
"Some valuable features include improved transparency in sales processes, which has been vital for our operations."
"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"I have found that sorting and grouping functions are particularly useful."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The solution's support service could be better."
"Pricing is always an area where there is room for improvement."
"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."
"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."
"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."
"It takes time to properly learn what the product can do."
"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."
"They could include marketing automation for the product."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"There is room for improvement in price."
"One thing I don't care for is the reporting and the way it functions."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
Infor CloudSuite is ranked 14th in ERP with 13 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Infor CloudSuite is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Infor CloudSuite writes " Advanced forecasting and analysis capabilities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Infor CloudSuite is most compared with Infor LN, Infor M3, SAP Warehouse Management and IBM Maximo, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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