We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology."
"With the Capacitor feature, you have access to the native attributes of your phone such as your camera. This makes work a lot easier."
"Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a hybrid system, and I can have one set of code, and then the tool sets that are in there convert my code for Xcode or Play Store. It makes work a lot easier."
"The main value of this solution for our business, is that it is a hybrid product that allows us to write code that is compatible with IOS, Android, and web documents."
"The most valuable feature is the one code deployed to all solutions, which means you do not need to have multiple teams."
"I like that I can place the code and escalate data storage. I also like that it's user-friendly. Nothing is complex in Ionic."
"Ionic's best features are its hybrid app development, design, and tags."
"The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The solution is stable, scalable and easy to use."
"ServiceNow provides quite good insights about what is happening in the organization."
"The analytics - we like to keep track of how much work everyone is doing."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"Makes ticket information easy to access."
"In a future release, we would like to have a little more support for the desktop environment. Currently it is still focused on mobile devices."
"Ionic's UI component doesn't always look like the native mobile app."
"As a developer, I would say one of the improvements is more plugins."
"Ionic would be improved with dynamic design features."
"There is a lack of a community environment."
"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."
"Documentation for migrations and compatibility is insufficient."
"Ionic could improve in the Native mode because while we do testing it is difficult to find the root cause of problems. It could be more user-friendly."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There is inherent complexity with this tool because of the number of things that it can do."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"The solution is lacking in the mobile application area that could be improved."
Ionic is ranked 5th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Mendix and Appzillon Digital Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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