We performed a comparison between Jira and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The design of the interface is clean and not too busy visually."
"The JIRA user interface looks great. It's an overall good experience. It's very intuitive in the sense that you understand how it's going to work. It's very self-explanatory, and it's beneficial overall."
"The most valuable features in Jira are the dashboard, reports, and boards that help us to control the advancement of the project."
"The initial setup was pretty straightforward."
"Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes."
"Integrates with other components."
"The pricing of the product is very good. It's not too expensive"
"It's easy to escalate the issues to the product development team."
"The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"The management aspect is the most valuable. You can also prioritize tasks and then view tasks by priorities as passports."
"As I am in the corporate legal department, I have to deal with a number of contracts and sometimes it's hard to keep up with email transactions. Having the tracker sheet and being able to build dashboards and workflow has been quite valuable."
"Smartsheet is a really good tool for collaboration."
"The tool reduces manual labour and it is user-friendly."
"The most valuable features of Smartsheet are its collaboration tools, the ability to centralize and prioritize projects, and robust reporting capabilities."
"Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful."
"In Jira, say on the team, no matter the methodology, it doesn't matter what I'm practicing, if I am using the tool for a while and I've compiled some sort of history. If I want to change my workflow, say my team is today using to-do in progress done, and tomorrow, I decide I want to use to-do in review and done, and I apply that new workflow, I have just now effectively lost all of my histories in terms of reporting."
"Reporting is something Jira could work on. The reporting capabilities should have the same flexibility we see in Excel, including the ability to manipulate data and create graphs. They need to have that, so we don't need to export to a spreadsheet."
"Could offer an improved user experience."
"The challenge which I frequently see from Jira is the label. When you search for a label sometimes, it suddenly disappears. If there's a mismatch due to all-caps or lower case, you won't be able to find it. It won't even come up as a recommendation or suggestion. That's something that can be really frustrating, as people create labels in their own specific ways and then no one else can find anything."
"From a very software-centric or a lead developer standpoint, there should be the ability to work at multiple levels. You have epic stories and use cases or epic stories and tasks. It would be nice to be able to have multiple levels of stories and multiple levels of epics work with it. It's lacking a little bit there, and this is the big thing for me because it makes it difficult to do a real sprint when you're limited to one story per epic. It's really hard to isolate tasks at multiple levels to match the type of use cases you normally do. That's the biggest difficulty. Other than that, they've been improving year to year, and every version seems to have a level of improvement."
"Out-of-the-box reporting is limited. It would be helpful if more customisation was possible."
"Sometimes, we create the same bug with two or three different Jira tickets in my company, which leads to duplication, making it an area where improvements are required."
"Tracking is important but the built-in features don't meet our needs."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly."
"Lacks the ability to edit attachments within the solution."
"They provide a limited number of sheets which is not enough."
"The main challenge with Smartsheet is that when you start putting components on the Smartsheet dashboard, they don't know about each other. So, if I filter something in one widget, or if I click on a region or a project ID, the other widget or component and the visualization that's on that dashboard don't change. It doesn't know about the other component."
"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."
"I'd like to see them add more features to their automation."
"You were forced to create a new tab rather than add another sheet."
Jira is ranked 4th in Project Management Software with 266 reviews while Smartsheet is ranked 5th in Project Management Software with 34 reviews. Jira is rated 8.2, while Smartsheet is rated 8.2. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM, whereas Smartsheet is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Spreadsheet.com, Adobe Workfront and Planview PPM Pro. See our Jira vs. Smartsheet report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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