We performed a comparison between ServiceNow Strategic Portfolio Management and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of use is the most valuable feature. It's very intuitive to set up."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The most important feature of ServiceNow IT Business Management is flexibility."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful."
"The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity."
"Enables coordination and sharing of information that is relatively inexpensive."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"The solution is straightforward. Whenever a requirement arises, we create three things in Smartsheet: a project plan, a dashboard, and internal documents. It is done through the form and Smartsheet's automation services. This process shortens the time to market from seven days to less than 12 hours."
"We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers."
"The solution has subtasks and a rollup."
"The product is easy to use."
"Dashboard interface is limited functionally and not very user friendly"
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The interface isn't user-friendly."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The solution needs a few things in terms of resource management."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"I'd like to see them add more features to their automation."
"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."
"They provide a limited number of sheets which is not enough."
"Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities."
"Maybe the solution could be a little bit more flexible."
"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."
"I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas."
"Smartsheet could improve by having seamless integration with Azure Board."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Smartsheet is ranked 4th in Project Portfolio Management with 34 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Smartsheet is rated 8.2. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Broadcom Clarity , whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, Adobe Workfront, Planisware and Broadcom Clarity . See our ServiceNow Strategic Portfolio Management vs. Smartsheet report.
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