We performed a comparison between Jitterbit Vinyl and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Valuable features include the ability to connect to disparate data sources, the workflow engine, and the speed and agility in building apps."
"Zudy has increased development speed. What would take us months to be able to complete, we're getting done in a matter of weeks. I have a number of projects that we were working on that I thought that we'd [only] be able to get completed by next year. We've already completed them and we're still in the year 2020."
"There are two most valuable features: one is the ability to pull data from a bunch of different places and put them together. And the second is the speed at which you can get a new app developed. So instead of waiting months for this new app to come out, if you have an internal team putting it together, you can roll it out in weeks. I've even seen days. It's incredible how fast you can make changes."
"App development, database storage, and 3rd party app integrations are great."
"The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the creation of the app and its functions at every step of the way."
"The fact that it's no-code is one of the most important features because it allows us to deliver very quickly. We can get the value to the business delivered much more quickly than with other solutions."
"We find it is easy to learn and use, and the user interface is easy to pick up. We have trained some of our own people to be able to do apps with VINYL. Therefore, we can turn things around quickly."
"The Lite Integration is really the key thing. You're able to attach the Vinyl software to a variety of different systems very easily and pull data together in a way that is really difficult to do using traditional technology... Also, the fact that it's a no-code platform also makes it easier for people to understand and deal with internally, to continue to build applications and modify existing applications."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"SPM and ITSM features are the most helpful."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"The ease of use for individuals to self-serve could be improved. The solution is no-code, but there is still a decent learning curve associated with the product and some app design principles necessary before people can self-serve."
"Once or twice, when a new version of VINYL comes out, it has had a negative impact on a feature. However, we do everything in a test environment. Unless we miss something in test, we don't go live with it if it isn't perfect. Zudy hasn't had too many stumbles along the way, but there have been a couple times, and it's been minor."
"If it could be prettier, it might be a bit more attractive on the business side. The most meaningful improvement might be done in some of the aesthetics of the reporting and dashboarding."
"Some new features I think I'd like to see is visibility into running jobs so that we can see what the status is, or it's not stuck in its process and doing its thing, or how much longer it's going to take. I'd also like to see a native calendaring function so we can put calendars into our apps with maybe even recurring tasks or appointments and that sort of thing. We'd also like to see multi-select lists. The users being able to pick multiple things to filter on and get a list and be able to export that list."
"Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult to think of an example off the top of my head, but there have been times when we couldn't develop something a particular way because VINYL didn't support it. However, the team Zudy assigned to us has been great about adjusting and finding ways around these hurdles."
"Perhaps the UI could be improved."
"I don't have a lot of negative things to say about the platform. One of the things we joke about, because it is very minor in detail, is that as with any platform, when you're hosting a live webinar on a GoToMeeting or a Zoom, everything slows down a little bit. So when you're doing a live demo internally with folks, the platform can go a step slower. That's not necessarily just a Zudy thing."
"The features that I'd like to see in VINYL next would be the ability to have more control over, or have a rule-based control over column headings and column labels."
"I have a problem with the way the solution's price is calculated."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"It's too complicated and there are too many options."
"Creating service catalog forms could be made easier."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"Performance could be improved."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
Jitterbit Vinyl is ranked 20th in Rapid Application Development Software with 31 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Jitterbit Vinyl is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Jitterbit Vinyl writes "Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Jitterbit Vinyl is most compared with Microsoft Power Apps, QuickBase and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Jitterbit Vinyl vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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