We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The solution was scalable."
"The remote support is the most valuable aspect of the solution."
"Kesaya is highly configurable."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The patching is very efficient and we can rely on the alerts that we receive."
"The most valuable part of this solution is the security features that it offers."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Microsoft is very reasonable in its approach to cost."
"It's largely stable."
"The most valuable feature is that it gives me full accessibility to my servers."
"The solution is now stable."
"It's simple and easy to use."
"I like that it works. In most cases, it's predictable. You know what you get."
"The most valuable features are it is fast and cost-effective."
"The solution has very smooth connectivity and is very user friendly."
"The product's user interface is an area with certain shortcomings where improvements are required."
"It's very difficult to update the third-party software on every device."
"The solution is hard to use at first until you understand how it works."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"The stability of the solution is good but it can be improved."
"The deployment process could be better."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
"The reliability of the solution could improve."
"Microsoft still has some really bad remote desktop appliance for Mac."
"The product is not very scalable."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"We face frequent disconnections."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"Security in the connection between us and our clients' servers is something that can be improved."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
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