We performed a comparison between Kaseya VSA and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"Kesaya is highly configurable."
"Kaseya VSA's best features are auditing and reporting."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"We can schedule the patching of the endpoints."
"Makes ticket information easy to access."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"This solution is a single-storage for our user community to submit help desk tickets."
"We have found change management and CMDB to be very useful."
"The Workflow feature is the most valuable."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"It allows us to filter the data, create graphs, and get detailed reports."
"You can scale the solution."
"The technical support of the solution is an area with shortcomings that needs improvement."
"I would like to see improved virtual infrastructure management."
"There is room for improvement in the remote control strengths."
"The deployment process could be better."
"It never functioned as intended."
"The audit and KNM tools could improve."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"I do not like the user interface."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"The product’s standard user experience is not the best."
"The solution's user experience could be improved concerning its UI and portals."
"The utilization of AI in ServiceNow needs enhancement."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Kaseya VSA is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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