We performed a comparison between LogMeIn Rescue and N-able Take Control based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very stable. It adjusts to bandwidth very well."
"it's very easy to use, it's very efficient."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."
"The time it takes to troubleshoot one of our users is cut significantly."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."
"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"They need to improve their technical support."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The solution’s pricing could be improved."
"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."
"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while N-able Take Control is ranked 19th in Remote Access with 2 reviews. LogMeIn Rescue is rated 9.0, while N-able Take Control is rated 9.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of N-able Take Control writes "Valuable remote access feature, highly stable, and scalable". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Central, whereas N-able Take Control is most compared with TeamViewer, Dameware Remote Support, Microsoft Remote Desktop Services and Check Point Remote Access VPN. See our LogMeIn Rescue vs. N-able Take Control report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
