We performed a comparison between ManageEngine IT Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is great."
"The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"The solution is stable, scalable and easy to use."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"The look and feel is a valuable benefit for adoption."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"Good stable and scalable solution."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The asset management tool is costly."
"The engineering area needs improvement."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The Express edition does not allow the option for scripting."
"Needs additional software titles and easier normalization."
"There is inherent complexity with this tool because of the number of things that it can do."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
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ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT Asset Management is rated 9.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT Asset Management is most compared with Lansweeper, Freshservice, Axonius, Device42 and Qualys VMDR, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our ManageEngine IT Asset Management vs. ServiceNow report.
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