We performed a comparison between ManageEngine OpManager and NETSCOUT nGeniusONE based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The detections are fine when they work."
"I like being able to push configurations to multiple devices. If you have the same configurations for all the branches, it's easier to use ManageEngine OpManager and push configurations at once rather than individually pushing them to each device."
"The solution is finely stable."
"We have found the solution to be stable."
"We use the solution to monitor links. It also helps us to track servers and monitor logs."
"The traffic monitoring and the traffic analysis are great."
"It is easy to use and deploy."
"Defining thresholds and other alerting criteria is fairly simple and would not require a lot of training. This is very useful if you are managing a large environment."
"When we have any type of outage, and we dig into it, we are able to tell what the root cause is instead of having to go through Wireshark, etc."
"It gives me the MOS, latency, and jitter."
"The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network."
"We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE."
"The details it provides are among the most valuable features; the ability to drill down and get to the packet level."
"The support is good."
"Stability-wise, I rate the solution a ten out of ten."
"It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. It provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"There should be an option to get mobile notifications or SMS mirror notifications for critical issues. That way, when we don't have access to email, we can still receive notifications via our phones."
"With regard to configurations, however, it would be nice to have more documentation on SNMP configurations. For example, if I want to add a new vendor, it would be great if ManageEngine provided the requirements for that vendor, such as the commands needed."
"I would like to see more enhancements made to the product."
"Some of our customers have been asking that OpManager have a feature to monitor the operating system, however, I tell them that Endpoint Central is doing that. You can buy endpoints and then OpManager, and they integrate between them, and everything is okay."
"The solution is a bit difficult to configure. There are quite a number of configurations and plugins that you must handle early in the process."
"The two views into the system are very good but could be extended to further customization to fit the need of end users in a variety of roles."
"There needs to be improvements to make the solution capable of supporting more devices, and it would be good to see an option for automatic deployment."
"The integration with various OEM products could be simplified."
"I would like more in-depth convergence between all the applications, especially when I look for information through a data mine."
"Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade."
"There are so many features that it makes it hard to know it all. You end up paying for things that you don't use and probably don't even need. It might be better if Netscout came up with a modular way to pay for what you're going to use and not pay for all of this "white elephant" without being able to take advantage of all of it."
"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."
"The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall... It's getting there."
"We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it."
"The solution could do more for security. It should offer more security-related features."
"Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available."
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ManageEngine OpManager is ranked 13th in Network Monitoring Software with 44 reviews while NETSCOUT nGeniusONE is ranked 23rd in Network Monitoring Software with 47 reviews. ManageEngine OpManager is rated 8.0, while NETSCOUT nGeniusONE is rated 8.2. The top reviewer of ManageEngine OpManager writes "Helps us monitor all the infrastructure in our company but UI monitoring is not practical". On the other hand, the top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". ManageEngine OpManager is most compared with SolarWinds NPM, Zabbix, PRTG Network Monitor, Nagios XI and SCOM, whereas NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM. See our ManageEngine OpManager vs. NETSCOUT nGeniusONE report.
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