We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The pricing is very clear, with no hidden fees."
"The integrated security saves a lot of time, especially when it comes to setting up user-roles and security. Also, database updates work automatically. There is no need to write queries to update the database, once you make an update."
"I think that the workflow and automation features are quite good."
"The initial setup is easy."
"The user experience is great."
"The most valuable features of the product are its ease of use and speed. My friend and I find it helpful as a team of just two developers."
"What I found most valuable in Mendix is that it's very much suitable for mobile apps such as native Android or IOS supported mobile apps. The multiple features of the platform are very, very attractive and very popular. Mendix has technical features such as microflows and nanoflows. You can also access data models in the platform. These are the features that are very, very strong in Mendix. I got my hands dirty on other low-code platforms, but I have not seen such strong features in them compared to the microflows, nanoflows, and data model access that are in Mendix, including creating and integration. The platform has out-of-the-box adapters or out-of-the-box-connectors that you can integrate with different interface applications such as SAP, Salesforce, Oracle EBS, etc."
"I find the fast development speed and low cost to be very valuable features of Mendix. It's a smart solution for busy developers when we need to apply new changes or fixes quickly. Mendix helps to save time and meet project deadlines faster."
"Everything about the schema, including the design of ServiceNow, is great."
"There are many expansions available."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"This solution is a single-storage for our user community to submit help desk tickets."
"The analytics - we like to keep track of how much work everyone is doing."
"It allows us to filter the data, create graphs, and get detailed reports."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"There are not enough developers who are using Mendix. The knowledge base available online and in the market is not as rich as other competitors."
"One area for improvement is its integration capabilities. Creating a pluggable widget or integrating it with other systems is challenging. In terms of features, it would be great to see advancements such as AI services and the integration of third-party services. Additionally, connecting external devices to the application requires multiple steps. Improving this will make it easier for the developers."
"It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice."
"You need experienced programmers and developers to understand this solution."
"I would like to see more documentation as well as how-to documents."
"There's no direct tech support."
"While the documentation is good, the development box could be better."
"I would also like to see automatic adjustment to the Java Heap, whenever an application load becomes too much for the application. It could also use hot database replication."
"I would like to see Advanced Intelligent Automation."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The solution’s user interface could be improved and given a better design."
"Their cloud management is also not that great compared to other products."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"Their GUI could be updated."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Appian, Oracle Application Express (APEX) and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Mendix vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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