We compared Monday.com and Oracle Fusion Service across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Setting up Oracle Fusion Service is complicated and requires expertise.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Customers say Fusion Service is expensive. Oracle cultivates strong relationships with customers, leading to a favorable return on investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive.
"The feature that I have found the most valuable is the project labels and organizational tools."
"Marking the status of deliverables is the most useful aspect."
"Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies."
"It saves me from having to interrupt my team to get simple answers I can look for myself."
"Time tracking has been a godsend."
"The "My Week" view and task list are probably the most helpful for us - it's really great to set a project schedule and assign people to tasks."
"I love being able to set up alerts."
"Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task."
"Stable and scalable with good technical support."
"The solution is easy to learn."
"Everything is managed by Oracle, so they have security in place."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that customers can easily understand it."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The solution changes the way clients work to make it easier and faster."
"Load time and glitches do occur on the site."
"There are minor bugs that delete information or don’t autosave information placed. It doesn’t happen often, however, when it does it is inconvenient."
"I have just started to use this solution, and there are no new features that I need at this time, but it could be more user-friendly."
"I'm unable to send messages or update any projects from my tablet or cell phone which makes it hard when you are in the field all day and can't be at your desk."
"The service could improve in its ability to automatically update."
"Having easier access to training videos on how all features can interact with one another would be helpful."
"The marketing notification emails from Monday.com are really poor and of little value to the user."
"We often have problems with bugs and slow service."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product's initial setup phase was very difficult."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The product must provide modules for operations management."
"The solution’s reporting could be improved."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
monday.com is ranked 1st in CRM with 222 reviews while Oracle Fusion Service is ranked 8th in CRM with 30 reviews. monday.com is rated 9.4, while Oracle Fusion Service is rated 8.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our Oracle Fusion Service vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
