We compared Monday.com and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"File upload and communication save hunting for messages or files across devices and shared areas."
"In general, this solution is very user-friendly."
"Being able to assign our individual tasks helps us a ton. I’ve worked with other companies that did not use Monday, and sometimes things would fall through the cracks as there were misunderstandings about who’s the responsibility it was to do something."
"The way everyone can work together is fantastic."
"Monday.com increases the transparency of project management and team management."
"The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful."
"The templates helped me to kick off process solutions for our team."
"The most valuable aspect of the solution is the fact that we can make the tool as we want, in the way it is the most useful for us."
"We can customize the solution the way we want to."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The most valuable feature of Zoho CRM is its ease of use."
"The product is customizable."
"I am impressed with the product's information on customers."
"Its initial setup process for the cloud-based version is straightforward."
"There's no installation required."
"The web page can be a bit buggy at times, especially after I switch to a different tab and then come back to the Monday site after leaving it idle for a few minutes."
"The solution could be improved by adding more plugins for Adobe (not just Photoshop) and adding a plugin for Discord."
"Though it offers full customizability, the table is an area where the product's performance is not quite up to the mark."
"Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online."
"I often find it difficult to keep track of all the projects I am involved in."
"It spams my inbox with many unwanted emails."
"Sometimes, I had difficulty moving items from board to board and would have to move them twice to get them to successfully move."
"They should make it possible in the inbox to select all inbox updates and mark them as read."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"The MCR capabilities have some limitations."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"The customization options for roles in Zoho CRM are currently limited."
"I have issues with the tool's scalability."
"Zoho could be more user friendly by improving the UI of the interface."
"The support response time for this solution could be improved."
"Certain functions have occasional performance issues."
monday.com is ranked 1st in CRM with 222 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. monday.com is rated 9.4, while Zoho CRM is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Microsoft Project and Odoo, whereas Zoho CRM is most compared with SAP CRM, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Zoho CRM vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.