We performed a comparison between Nagios XI and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product."
"Nagios XI is stable."
"The installation is no problem. I've installed Nagios several times."
"I can monitor a software made in-house to software of bigger companies."
"The most valuable features of Nagios XI are you can customize it based on your use case and requirements. It is flexible and easy to integrate with our systems. You can customize the solution by adding additional features using code."
"The most valuable feature is the monitoring of processes."
"An excellent solution that is easy and intuitive to implement."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"Our mean time to detect is down to five minutes."
"We liked the built-in calculation of health scores."
"We have a lot of teams using Splunk and they would be blind without it."
"The root cause analysis is very helpful for us."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"One of the excellent features is the service analyzer, which is truly impressive."
"The glass tables are very helpful."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The pricing has recently risen. I know they've changed what is covered under the license, however, it doesn't change the way we use it and adds nothing to our experience, and yet we now have to pay more."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"The installation and monitoring need improvement."
"Nagios XI can improve its GUI for users with a new look."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"The PNP4Nagios plugin not working easily with XI is an issue for me, because some open source monitoring plugins do not work out of the box. But in the end, you learn to live with it."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"I would like to see support for notification via SMS."
"Quality-of-life features have room for improvement."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The cost of the license could be lower."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI consumes a lot of CPU resources."
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Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. Nagios XI is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our Nagios XI vs. Splunk ITSI (IT Service Intelligence) report.
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