We performed a comparison between NETSCOUT nGeniusONE and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The VoLTE model, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls."
"Packet decode and bandwidth analysis reports are the two most valuable features."
"The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on."
"The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis."
"The product is very good. We have very few problems."
"Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on."
"The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down."
"The packet capture is the most valuable feature for us. It gathers data from the device. In case somebody has a problem, I can go back X amount of time - days, hours - and get the data to do real troubleshooting."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"We detect issues using dashboards that we built on New Relic."
"It is stable and scalable."
"New Relic has helped us in terms of the optimizing our print and loading times."
"It does everything we wanted it to do."
"The simplicity of the dashboard is very good."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The technical support could improve a bit with quicker responses for early on questions. What I think are simple questions are taking a long time to get answers to."
"There is currently less visibility or GUI to analyse the packet for troubleshooting purposes."
"The solution could do more for security. It should offer more security-related features."
"here is a big issue with the special way they use InfiniStream to store data."
"I would love to have them reassemble fragmented packets. That would be a very big plus in my book."
"The GUI has gotten better over time but there could be some improvement in how the GUI is built."
"Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available."
"This is a typical thing, but every time they do a major code upgrade, we get hit with some nasty bugs. Some of them literally stop the whole platform from collecting traffic data. They should really do more Q&A on the software stability before release."
"It is very difficult to award the service level cycles at an endpoint level."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"There were some settings we had issues with."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
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NETSCOUT nGeniusONE is ranked 26th in Network Monitoring Software with 47 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. NETSCOUT nGeniusONE is rated 8.2, while New Relic is rated 8.6. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our NETSCOUT nGeniusONE vs. New Relic report.
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