We performed a comparison between NETSCOUT nGeniusONE and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable features are visibility, real-time, on-demand."
"The ability of the dashboards is useful for discover, mapping and understanding of application behaviour."
"It is a scalable solution."
"The most valuable feature is visibility."
"The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis."
"The stability of this product is ok."
"For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience."
"The valuable features include packet analysis, packet capture, and [that] it's easy to use."
"There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking. Pricing for PRTG Network Monitor is also not as expensive. It's a good tool, even for beginners."
"The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business."
"The remote probe feature in PRTG Network Monitor helps you monitor remote systems or your network at a lower cost than other solutions."
"I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
"It improves the status of my infrastructure, from networking devices to real-time machines."
"Network Discovery is a feature that our customers like a lot."
"Technical support has been very helpful so far."
"The most valuable feature of this solution is being able to see things graphically."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"NETSCOUT nGeniusONE's pricing is higher compared to the competitors. It is more than 15-18 percent of competitor costs. It also needs to add AI features."
"I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it."
"The solution could do more for security. It should offer more security-related features."
"NETSCOUT nGeniusONE is a complex product since it deals in areas like network packet brokers and packet analysis, making the tool complicated for end users."
"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."
"For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there."
"There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together."
"The stability is only fair. It goes down a lot."
"Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of."
"PRTG Network Monitor can improve by adding prevention and detection features."
"The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it."
"Along with more room for automation, more room for advanced configuration can be integrated into the solution."
"It would be nice if it gave us alerts via Gmail or SMS message."
"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."
"PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful."
"In the next release, PRTG Network Monitor should add a backup solution."
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NETSCOUT nGeniusONE is ranked 26th in Network Monitoring Software with 47 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. NETSCOUT nGeniusONE is rated 8.2, while PRTG Network Monitor is rated 8.2. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our NETSCOUT nGeniusONE vs. PRTG Network Monitor report.
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