We performed a comparison between OpenText Operations Orchestration and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is good functionality-wise. I am impressed with the tool's flexibility in customization."
"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."
"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The solution effectively automates business processes."
"It's scalable."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The product has a flexible interface for development."
"The data visualization is good."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
"The tool's UI needs to be improved. It needs to have better administration features in future releases."
"The price is an area that should be addressed because the price is high."
"The deployment requires awareness among the project staff."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There can be gaps in integration."
"Efficiency of some features could be improved."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"I would like a user experience module to be added."
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OpenText Operations Orchestration is ranked 21st in Process Automation with 24 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. OpenText Operations Orchestration is rated 7.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of OpenText Operations Orchestration writes "HP OO blows away the competition, but has its fair share of flaws". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". OpenText Operations Orchestration is most compared with Red Hat Ansible Automation Platform, Control-M, Camunda, Microsoft System Center Orchestrator and BigFix, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BIC Process Execution. See our OpenText Operations Orchestration vs. ServiceNow Orchestration report.
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