We performed a comparison between Oracle Application Express (APEX) and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Quick development and the connection with the database are the most valuable and useful features. It is also very stable, scalable, and easy to set up. Its support is also good."
"The virtual patching feature is valuable."
"I like that Oracle Application Express (APEX) is powerful and attractive, allowing my organization to modernize forms within two months. I also found its PWA feature very powerful because you can produce substantial mobile applications."
"The autonomous database is valuable and provides the main structure for code development."
"This product will speed up development time with helpful production aids."
"Oracle APEX improved our organization by making it possible for us to implement agile project development."
"One of the most valuable features is the ability to build very fast data-driven UIs."
"Oracle APEX's reporting features are simple yet powerful. The ability to quickly create CRUD screens has simplified many RAD discovery processes, while the APEX environment allows the product owners and dev teams to quickly understand the complex solutions and employ usage statistics to identify areas requiring improvement. The option to add external JavaScript tools in screen development enables the development of complicated mobile or web usage scenarios in rare cases where the APEX UX is not enough."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"We always get good support."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"It allows us to filter the data, create graphs, and get detailed reports."
"You also need an APEX specialist for deployment because not many people use it."
"The format is not recognized by Microsoft Word products."
"Reporting needs to be accessed via third party tools."
"I don't like the URL syntax."
"Another issue I used to encounter was with the debugging functions. I believe this is an area where Oracle APEX could improve significantly in terms of displaying error messages or error pages. It is very difficult to detect bugs or which bugs you are having when it comes to errors or which errors you have."
"There is a problem with security because the applications store passwords in the configuration files."
"When exporting, we can't export dynamic reports, only static reports. For example, when we want to export charts or tables it is only exported as a static report so we can't drop down on these reports; however, we can see this information when we are on the dashboard itself."
"Better connection and integration with non-Oracle databases is needed."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"The utilization of AI in ServiceNow needs enhancement."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"Making a mobile version would be helpful."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
More Oracle Application Express (APEX) Pricing and Cost Advice →
Oracle Application Express (APEX) is ranked 2nd in Rapid Application Development Software with 52 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Oracle Application Express (APEX) writes "An easy-to-use format that is flexible and scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Application Express (APEX) is most compared with Microsoft Power Apps, Salesforce Platform, Mendix, Microsoft Azure App Service and GitHub CoPilot, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our Oracle Application Express (APEX) vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.