We performed a comparison between Oracle ATG and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally."
"The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application."
"The merchandising part is where the business user adds and configures permissions, which is quite important for us."
"The most valuable features are all the promotion capabilities and the tiered-pricing capabilities."
"The implementation team can customise the implementation to customer needs."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"The product is easy to use."
"The ease of customization is valuable."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"There is a good community of developers for the platform."
"There should be some sort of native integration. All the integrations that we build are completely customized. There should also be a mechanism for user surveys and product reviews. As of now, I don't see any feature related to these. It must have a provision for doing customer surveys and allowing customers to give product feedback. If I have a customer who purchased something on the website, there has to be a mechanism for a company to capture the feedback. This feature is currently not there. Similarly, if a customer wants to do a review of the product, there is no native feature for that."
"So far, with Oracle ATG, I haven't seen any good cloud-based solutions."
"One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use."
"Oracle has a cloud solution, but some on-prem features are not available in the cloud version."
"Pricing is a disadvantage because it is expensive."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"In the next release, Commerce Cloud should add CRM dashboards."
"The dashboards for this solution could be improved."
"Needs better access to code and customizability of the solution."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"The solution should have more and faster reporting, as well as better performance."
Oracle ATG is ranked 4th in eCommerce Platforms with 7 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Oracle ATG is rated 8.2, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Oracle ATG writes "The solution offers a great way to share products, profiles, and user accounts across multiple sites". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Oracle ATG is most compared with Oracle Commerce Cloud, SAP Commerce Cloud, Adobe Commerce, Shopify and Salesforce Sales Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Adobe Commerce, Shopify, HCL Digital Commerce and Sana Commerce. See our Oracle ATG vs. Salesforce Commerce Cloud report.
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