We performed a comparison between Pega BPM and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"The robotic process automation has increased the confidence of business users."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The user interface and the ease of developing the workflow for an application are valuable features."
"Can do a lot of things with minimum time and cost."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The most valuable feature is the situational layer cake."
"We can see that its competitive ability is quite good."
"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."
"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"The cognitive features of this solution are good."
"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."
"Business specific functionality is needed."
"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."
"We would like to see further improvement in the area of running headless."
"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."
"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."
Pega BPM is ranked 2nd in Process Automation with 57 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. Pega BPM is rated 8.2, while WorkFusion is rated 7.8. The top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our Pega BPM vs. WorkFusion report.
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