We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is automation."
"Qualys VM's most valuable feature is automatic detection."
"Qualys VM's best features are vulnerability management and customizable scoring."
"Monitors workstations and servers for vulnerabilities and creates reports."
"The most valuable features are vulnerability scanning, policy compliance scanning, and tablet for web application scanning."
"I am impressed with the VMDR feature."
"Qualys VM's best feature is vulnerability management."
"This is one of the best products I have worked with so far. I like the power of Qualys, and it's a better solution because you can scan a compact file, a BIT file, or batch files. The product already knows what's happening inside, and you don't need to expand the package. Tenable will do the same thing, but you need to have a package issuance claim. With Qualys, we can immediately understand the file, even a compact file. If there's some kind of discovery or incident, you will know what happened in the environment."
"Data in reports and dashboards are easily accessible."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"Very easy to implement and to respond to my clients' needs."
"I would like to have CSPM, a continuous scan-like cloud added to the solution."
"Qualys currently does not have any features for scanning SCADA, IoT, and Industrial Control Systems."
"The price could be better. Asset view is still a legacy feature. I'm not able to extract the information about the asset with complete details. It would be better if they fixed that in the next release. I know Qualys is already working on it, so I'm hopeful it will be available in the next five or six months. That would be something that's changed where I seek improvement."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"It's not very user-friendly at times and requires in-depth understanding. So, a layman or someone new to Qualys won't be able to easily understand it. You need education to use the solution."
"Make some minimal dashboard improvements."
"Its integration with ServiceNow and other similar products is complicated and can be improved. It should also have virtual batching. They should support more standards and compliance requirements and more customizations. For policy compliance, they can add the standards required by the countries in the Middle East. Each country generates its own standards and frameworks, and those frameworks should be there in all products, not only in Qualys. The market here is huge, especially in the cybersecurity field. Qatar has a framework for Qatar 2022, and each and every company in the public or private sector has to follow the Qatar 2022 framework."
"I do not like that all of the data is stored on the cloud."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"The solution's user experience could be improved concerning its UI and portals."
"Compared to other products that I have been using, it is not as user-friendly."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"Very expensive."
"The pricing structure could be more budget-friendly."
"If you have advanced questions, technical support often doesn't know the answer."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
