We performed a comparison between RightScale Cloud Management Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage."
"The most valuable feature is Optima, which is something that we use quite extensively."
"It is user-friendly and simple to use."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"I like the ease of use."
"Technical support is an area that can be improved."
"There is a problem with integration due to invalid private node security certificates."
"The discovery of assets could be improved; right now they only allow for one domain."
"The interface is not user-friendly."
"Creating service catalog forms could be made easier."
"Needs additional software titles and easier normalization."
"The product’s standard user experience is not the best."
"The utilization of AI in ServiceNow needs enhancement."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
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RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. RightScale Cloud Management Platform is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". RightScale Cloud Management Platform is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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