We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The ease of customization is valuable."
"There is a good community of developers for the platform."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The solution is quite stable."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"Commerce Cloud's best features include sales service and cloud marketing."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"Hybris offers a platform designed for speed."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"We have found the B2B, B2C and D2C very valuable."
"Needs better access to code and customizability of the solution."
"There could be more product integration in the ERP space."
"We would like more interaction from Salesforce about new versions."
"In the next release, Commerce Cloud should add CRM dashboards."
"Pricing is a disadvantage because it is expensive."
"Multi-tenant infrastructure is a blessing and a curse."
"Salesforce's technical support is not as good as Elastic Path."
"There is always room for improvement with any solution."
"The support team should improve the response time."
"The stack needs to be improved; they need to start using more new technologies."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"The WCS management or content management is not that great."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"A public cloud solution of this software would open great possibilities."
"They have just started to work with the cloud, but they only support Microsoft Azure."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 8.0, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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