We performed a comparison between Salesforce Sales Cloud and SAP ERP based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."
"The user interface is pretty simple."
"The solution can scale massively. I've been quite impressed."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"SAP is already working on improvements by doing annual releases with enhancements."
"The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster."
"I like that SAP ERP is very robust and stable."
"The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration."
"The most valuable features are that it's very customizable and it's flexible."
"The new Visual Enterprise functionalities give an intuitive approach to data and make communication between engineering and production easy."
"It's a good ERP system."
"SAP ERP offers a wide range of functional modules, including payroll, HR, financials, and others."
"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."
"As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers."
"The solution's design could be improved."
"The solution is secure. However, they could always improve on security."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."
"The warehouse management could be better."
"The solution is quite expensive. They need to work on the pricing to make it more reasonable."
"Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data."
"The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit."
"I would like to see the customization of the reports become easier to work with instead of having technical support have to assist us."
"It is a little difficult to use."
"Technical support is an area that is in need of improvement."
"Poor ergonomics."
Salesforce Sales Cloud is ranked 3rd in CRM with 101 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Salesforce Sales Cloud is rated 8.4, while SAP ERP is rated 8.2. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, IQVIA Orchestrated Customer Engagement and Vlocity, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Microsoft Dynamics 365 Business Central.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
