We performed a comparison between SaltStack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."The conditional access policies that we set up are very useful."
"The stability is good."
"The synchronization of Intune with other Microsoft solutions is a valuable feature."
"The ability to switch between Affinity and non-Affinity enrollment is great."
"Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
"We have a BYOD policy, and this solution helps us manage our devices."
"The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
"The ability to programmatically describe the desired state of a single, or an entire fleet of servers, on-premises, and in a cloud environment."
"We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
"The product’s most valuable feature is its ability to provide environmental security."
"I want to build automation that is intelligent, part of the fabric of our environment, and is somewhat self-sustaining. I think SaltStack can help me do this."
"It is a highly stable solution."
"SaltStack has given us the ability to deal with systems at scale and rectify issues at scale."
"The analytics - we like to keep track of how much work everyone is doing."
"The most valuable feature is that this is a Cloud solution."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"We have found change management and CMDB to be very useful."
"It offers ready-built automation and simpler configuration for workflows."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"Everything about the schema, including the design of ServiceNow, is great."
"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."
"I think that there is room for improvement with the reporting. If this is done, it will be a better product."
"It needs certificate provisioning for S/MIME purposes."
"In an upcoming release, I would like to see some kind of analytics report."
"Reporting could be improved. It needs to be more expensive and robust."
"The policies we had in SCCM and AD offered features that are missing from Microsoft Intune."
"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."
"The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."
"It is difficult to set up."
"SaltStack's features are minimal."
"Its configuration process could be better."
"Web UI."
"There is a little bit of pain when it comes to libraries and what is needed to run the product."
"This solution could be integrated with more hardware for an improved offering."
"A hardened set of tests would be much appreciated."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The pricing of the solution could be better. It's a bit high."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"Complexities in the organization made the initial deployment complex."
SaltStack is ranked 14th in Configuration Management with 33 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SaltStack is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of SaltStack writes "Orchestration tool that powers automation of processes with the click of a button". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SaltStack is most compared with Microsoft Configuration Manager, VMware Aria Automation, HashiCorp Terraform, Red Hat Satellite and BMC TrueSight Server Automation, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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