We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Very easy to implement and to respond to my clients' needs."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"Their cloud management is also not that great compared to other products."
"The visuals are the one area where there is opportunity for improvement."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The solution is lacking in the mobile application area that could be improved."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 212 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. ServiceNow is rated 8.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Symantec Asset Management Suite is most compared with .
See our list of best IT Asset Management vendors.
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