We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"I have found that sorting and grouping functions are particularly useful."
"The most valuable feature is that this is a Cloud solution."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"The most valuable features of Temenos Quantum are user-friendliness and customizability."
"It is a single platform that can cater to mobile and web development requirements, making it convenient for businesses looking to transition into the digital space."
"The best feature is the Kony Studio, which is the product that is used to develop interfaces."
"You can do rapid development across multiple platforms."
"Its greatest advantage lies in its exceptional security and robustness."
"I like the complete, professional social site."
"The main benefit lies in its exceptional speed of implementation."
"The best thing about Temenos Quantum is how it smoothly connects with Temenos Fabric. This simplifies our quantum application by handling identity, authentication, and security tasks seamlessly, saving us from extra coding."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"There should be fewer clicks and faster integrations between solutions."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"The solution is lacking in the mobile application area that could be improved."
"Integration capabilities can improve."
"The interface can be a bit more intuitive."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"Temenos Quantum is not quite stable yet."
"There is definitely room for improvement, especially in the areas of AI, AR, and DR for mobile and web applications"
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"There are many issues when integrating with native sides when building an Android application of the retail accelerator or an iOS application of the retail actuator. We have to incorporate on the native side of things, which creates a lot of issues. Temenos Quantum is a proprietary product and not open source. There is not much information available on the internet for developers to reference when solving issues. You have to contact the help desk, who will then give you an appointment and work to resolve the issue. In terms of what Temenos can do better, they can make the product more mature so that we do not encounter as many black holes when encountering an issue."
"Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement."
"The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require a high-end machine, and even clicking on an icon initiates a thirty-second processing time. The challenges mainly revolve around fabric and content."
"It would be highly beneficial if future iterations of Temenos could incorporate support for QR-based payment methods, as it would enhance the platform's capabilities and align it more closely with modern payment trends"
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Temenos Quantum is ranked 18th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Temenos Quantum is most compared with OutSystems and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
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