We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"We always get good support."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The solution has a user-friendly interface."
"Remote access is most valuable."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"The infrastructure has helped us to greatly increase our agility."
"The solution is user-friendly and intuitive."
"With the advent of the automation, we've been able to give DevOps the ability to spin up environments, give them lease times, and then have it automatically reclaim the environment."
"I find the system to be intuitive and user-friendly. In general, I'm quite happy with the entire setup. Once you configure the system, navigating the portal is pretty simple. They use a lot of the vSphere UI interface structure so it's intuitive, especially if you have used anything vSphere-related before."
"It's also absolutely easy and intuitive. It uses the same basic layout as the rest of the product suite so it's really easy to navigate, find your way around between the tabs and the areas."
"The big benefit is it will spin up VMs quickly so it would take about 13 to 15 minutes to deploy a virtual machine. Whereas, if I were doing it based on an email from users who are requesting VMs, it might take time for me to hear back from them. This could be anywhere from an hour to a day."
"Having an enterprise service catalog and being able to automate various parts of our infrastructure are among the most important components."
"Our time to deliver a fully unified three-tier app, at the right version, is one-twentieth what it was before. There is no manual intervention. No IP management. It just dramatically simplifies all of our processes."
"They could improve license management, particularly when integrating different applications or toolsets."
"The solution’s user interface could be improved and given a better design."
"It's missing monitoring capabilities."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"It's too complicated and there are too many options."
"VMware should go the way of vROps, with everything in one machine, the ability to scale out, and a more distributed environment instead of having the usual centralized SQL database."
"We are migrating from vRA version 7 to 8, but the migration is really hectic and time-consuming. There are no straightforward paths to migrate. We are doing an entirely new deployment to go to vRA version 8.0, then somehow get all of the VMs to vRA 8.0. Therefore, it would have been great if VMware had some solutions to upgrade from vRA 7 to 8 seamlessly. This includes the management of all the objects or VMs from the older version. Unfortunately, it is not there."
"We upgraded twice. The last upgrade was a bit problematic."
"It would be nice in the next release if they added in tool tips. Whether you're putting it together, adding a blueprint, or you're making a change in the system, highlighting or selecting something and having it tell you what it does or what it will do would be nice. Because it's such a complex system, it's hard to work with unless you've been using it for years to know what everything is doing."
"My impression of its stability is "middle of the road." We've had some issues where it seems to be a little bit sensitive, where deployments fail and we don't really know a specific reason why. We'll dig through logs and try and figure out what's going on, but it's not always apparent as to why it failed. And you can kick it off again and it'll succeed. So stability could be better."
"I would like to see better integration capabilities. Maybe if they could develop libraries within Aria Automation for simpler integration with other third-party solutions, instead of just basic integration."
"It is complex to use for new users. It should have automated tools or drag-and-drop functionality."
"Automation or scripting should be simplified so that administrators who are not experts can have a better grasp of automation."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
