We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Simplicity of Change Manager."
"Makes ticket information easy to access."
"It's great to do statuses or to review tasks."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"This solution is a single-storage for our user community to submit help desk tickets."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"I have integrated vROps with vRealize Log Insight and vRealize automation. After integrating vRealize, we tried to split and combine the logs from the login sites for more alerts and information to organize the whole infrastructure and have automation. We used many different types of scripts trying to orchestrate them all together into one solution, replacing, for example, Elasticsearch and some other scripts."
"From a troubleshooting standpoint, beforehand it took us a lot of time to actually go into esxtop, pull the actual raw data that was actually happening from a storage level, a network level, a CPU/VCPU and memory level. But having all of these resources at our fingertips, from a graphical user interface, we can pinpoint the pitfall very easily"
"Through the trending analysis that we can do, it allowed us to quickly and easily right-size the capacity from a cluster."
"All our capacity management and capacity planning processes are based on vROps. Without this tool, we are unable to predict what we need, at what time we need to purchase new hardware, whether we should upgrade, etc."
"The analysis features available with it allow us to do very high-level, enhanced root-cause analysis on events and issues that arise."
"It helps us by our using the Troubleshooting Dashboard to see if there is contention on the VM that's causing performance issues or if it's a problem with the resources it has or if it doesn't have enough. It helps lower the troubleshooting time on virtual machines."
"Their technical support is good. We haven't had too much use for them."
"It has great charts and graphs which provide a high level overview of our environment. Being able to click through those to deep dive, we can easily get to the information that we are looking for."
"I do not like the user interface."
"The solution is lacking in the mobile application area that could be improved."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The solution could improve by being more stable."
"Making a mobile version would be helpful."
"In a previous version, you could click on a cluster to see a lot of information about efficiency, e.g., when you will run out of memory, CPU usage, and RAM in percentages. In newer versions, you see this information in megahertz and kilobytes, not percentage. I don't like this change so much. If you need to present information to your boss or Director of IT, the information would be better with a percentage. Now, you have only a big number and don't know the percentage of use that you are getting from the VMs. I don't know why they changed it, but I liked the percentage version more than getting the numbers for megahertz of memory. Also, kilobytes of memory is a very large number. For a simple view, gigabytes or terabytes is better."
"I would like more application dashboards to be available."
"vROps has a hypervisor level of monitoring going on in our data center. We are using other products, like SolarWinds, to have a service and OS-level of monitoring. Because we are using two solutions simultaneously for different levels of monitoring, it would be really nice in the future to have a service monitoring or OS-level of monitoring in vROps, e.g., adding the support online for monitoring services, like Linux services, Linux Databases, and Linux servers as well as Microsoft Exchange Server, Microsoft Active Directory, or other Microsoft services, since we use them a lot. It would definitely help us in the future if vROps implemented this feature."
"I would like to see them get a holistic view of the organization, not just focusing on the server and the state that it's running on but to widen that out from the end user all the way through. It's a key critical part but actually, it needs to bring outside of that, then to the networking elements and the inter-dependencies that are in hospital solutions."
"The tool itself is not as scalable as we'd like it to be. We have seven or more data centers and we have collectors deployed throughout the whole environment, but we have capacity and performance issues with the tool. We'd like to expand the product so that we would have more capacity, but it has limitations."
"I rated this solution a nine because I haven't had any issues with it and it has been intuitive and easy to use. I don't know it well enough to give it a ten."
"For me, the technical support is the biggest problem. I've been working with them since 2016 and in the first years their response was faster than it is today. That is a problem. Also, I need to put together and send them a lot of information. And then I wait one day, two days. The support has been getting worse over the last few years. They need to improve it."
"If I could integrate with vCenter with vROps, then I could execute more things by managing vSphere from within vROps. That would be great."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
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