We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The product is scalable."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"SolarWinds' network and server application monitoring features are strong."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
"SolarWinds dashboard is very fast. Also, their interface is very good, it looks very user-friendly. The product allows me to see a summary of the network being monitored at a glance."
"The stability is fantastic."
"You can monitor performance counters effortlessly."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"I find the episode review, glass tables, and correlation search features very useful."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"One of the excellent features is the service analyzer, which is truly impressive."
"We have a lot of teams using Splunk and they would be blind without it."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The solution is easy to scale."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The solution's customer service is not very good because the support takes too long."
"The solution needs to integrate with additional SDN technologies that are part of the hyper market."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"Technical support can be slow to respond."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"The integration with the APIs and the web servers deployed can definitely be improved."
"The solution could be more secure."
"The cost of the license could be lower."
"We also faced challenges relating to UI development."
"The problem becomes the price, as Splunk is an expensive product."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace and Splunk APM. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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