Dynatrace Reviews

The test automation feature.

The test automation feature has enabled APM to “shift as far left” as possible and has enabled us to integrate it within the Agile CI and accompanying unit test frameworks within that CI process.

The UI.

I've been using it for two years.

We had minimal issues, but this was more to do with internal issues than the tool/vendor.

We had minimal issues, but this was more to do with internal issues than the tool/vendor.

Initially, we had issues scaling it to the enterprise level on a large, complex environment.

It's excellent.

It's excellent.

We used a previous tool which was minimally used by developers, as it was not as deep of a monitoring tool and lacked sufficient support.

I was not directly involved but the complexity was more to do with our own environment than the vendor/tool, and the amount, and placement, of servers needed to support the Dynatrace components.

We used a mixed team. The vendor team was very technical and available and we learned a lot from them assisting us.

Assure enough and proper training and have a guardian, a single point contact from Dynatrace assigned for your organization to provide timely support/service.

We also considered:

• New Relic
• Lucierna
• AppDynamics

We are using it for user monitoring and service monitoring.

It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features.

PurePath helps us to identify minor glitches in applications and services. It collects everything from user sessions.

Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution.

It is a bit expensive. It could be cheaper.

I've been using this solution for the last one and half years.

Its stability is good. It does not break easily.

We have not scaled it yet. It is good enough to handle the bulk load. We never faced any performance issues with the tool. We have more than 150 users, and we never saw any issues with it.

Their support is very good.

It was straightforward. The full deployment probably took a week.

We have vendor support, and we collaborated with our vendor for its implementation.

Its license is a bit expensive. We renew it yearly.

I would rate it a seven out of 10.

We use Dynatrace for application monitoring in production and we use it in Huawei testing sites for analyzing the performance.

The usability is worse than it used to be. They had a new Source Dynatrace and it didn't go as well as they had expected or hoped for in terms of usability. It would be beneficial to test some other features.

If the installation was improved, that would be helpful.

I have been using Dynatrace for three years.

We are always using the latest version.

There have been some issues with the stability of Dynatrace. It doesn't work in all cases. There are seven different applications being monitored and there was an issue with one of them.

In my experience, Dynatrace is scalable.

We have 100 users in our organization.

I have contacted technical support. Unfortunately, it took quite a while.

The technical support could be faster.

I have only installed the basics. I know that it is easier than it was in the past, but it hasn't been that great.

I completed the installation myself.

We have one dedicated person to deploy and maintain this solution.

It's expensive. It could be cheaper.

I don't have all of the contract details, but I believe that it is a continuous license.

I would recommend it to large enterprise companies. It may be too expensive for smaller businesses.

I would rate Dynatrace a nine out of ten.

We use Dynatrace for monitoring channels like mobile banking and internet banking.

It is being used in a commercial organization for monitoring two high priority services. If you are changing some PCs or doing some updates, it provides some responses. It has been very useful for us.

It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product.

Its pricing could be better. Dynatrace has an option to monitor the end users to see what they are doing, but it required a separate license and had an additional cost. It was coming out to be expensive, because of which we didn't use the feature.

I have been using this solution for about two years.

It is stable.

It is scalable. We are currently using it only for four channels, but we want to add more servers. Next year, we may extend the licensing for eight more servers.

We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product also helps us in using it in our organization. We don't have support problems. 

The initial setup was really easy. We had the first testing environment in just two days. We tested how the agents work, and it was easy.

I would recommend this solution. In Georgia, it is already very popular, and many companies are using it for applications and external channels. 

I would rate Dynatrace a nine out of ten.

We use it for application performance management (APM).

It alerts us, or can detect, potential problems which are building up. Then, it let us quickly adapt our websites.

• Dashboards
• Problem detection
• Troubleshooting

It is very stable and reliable.

We use a cloud version for everything that we look into, so we have had no issues. Scalability is working well.

The technical support is excellent.

We were previously using AppDynamics, then we switched to Dynatrace because it has more functionality, better additional components, and better management of problems. It also has a good AI.

The integration and configuration of this product were very easy.

It works quickly with all of our servers, databases, and load balancers. We are now testing it in AWS with AWS features.

It's helping us stay alive, afloat, and scale up as we need.

The pricing and licensing are very expensive.

Try it. It is a good product.

We have used both the AWS and on-premise versions. They are about the same for us.

The primary use case is monitoring and diagnostics for production marketing usage.

The visibility into the application's performance helps the executives and managers by using easy dashboards. Our engineers are also super happy with the ability to drill down and fine-tune based on issues which we have seen. A bunch of issues with OpenID were easily investigated, then we were able to fix them quickly.

It has been a very enabling tool for us, especially for my team. The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics.

• Alerts: The alerting system is really nice.
• The ability to drill down and pinpoint issues.

The new Managed Edition is too complex. I feel like a fish out of water. From the on-premise version to the AWS version, our initial use has been very complex. 

For the integration, I use a hollow testing tube called Performance Center. I would like the ability to integrate with it. This would be a good feature. While I believe it is there, it needs to be fine-tuned.

I'm pretty impressed with the stability. 

With the AWS version, you can access the updates through the browsers, not worrying about the tick line. 

With the on-premise version, you need to use the tick line for updates. There are times when architects, who do not use the product constantly, find their stage and production options out of sync, then they need to have two tick lines on the same system.

There was an issue on-premise. We were trying to troubleshoot a production issue. We had to run a bunch of queries for different time frames to see where the issues were and how recently they had been seen. This crashed the Dynatrace server.

We are now moving slowly moving in installments of the AWS version because our environments are not large enough right now. So, we haven't tested it yet.

I have only heard positive reviews.

We went with Dynatrace because of its ease of use and it is feature-rich. It helps you to drill down into bottlenecks and find issues. When you have highly integrated systems, it gives you an extra lens through your whole ecosystem.

The Dynatrace team helped us with the integration and configuration in our AWS environment.

There have been many advantages in terms of production and issue resolutions.

The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it.

We are also using New Relic. Our product teams keep explore new options to see what is out there.

I prefer Dynatrace over New Relic because there are better features.

I would recommend Dynatrace Managed because it has more features, and go straight for the AWS version because it is simpler to manage. It can also be accessed through the browser. 

We previously used the on-premise version, but have switched to the AWS version, which has more features.

Our primary use is application performance monitoring and real user experience. Our Dynatrace application monitoring has been in since 2012. It is performing extremely well. We have not had any downtime or issues with stability or scalability.

The benefits we receive using this tool increase productivity, which increase revenue for the state.  A huge benefit of having Dynatrace AppMon in our environment is the proactive monitoring it provides.  This help us avoid unexpected outages and downtime.

Its ability to deep dive into the application code and find bottlenecks that reduce productivity for the users and downtime.  Proactive alerts are extremely beneficial and help us keep IT out IT team small.

The AppMon solution that we are using is the Dynatrace AppMon. I am currently working to upgrade it to the Dynatrace Managed solution. This is basically leaving AppMon and going to their next generation. This will streamline everything: Ease of installation, ease of use, and built its own intelligence, which I like to call self-healing.

Dynatrace AppMon is a tested and stable product in my environment.  The only downtime I have is planned for patching servers.

Dynatrace is highly scalable and works well in our hybrid environment.

I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant.

We have used Wiley from CA. It did not perform the way we wanted it to, which was a driving factor for switching over to Dynatrace products.

The initial setup started a year before I joined the team. I have been involved in the upgrade processes and they were straightforward.

Our implementation was with the help of Dynatrace.  We wanted it to be fast and right the first time.  Success on both counts!

I do not have dollar figures, but if I did, the ROI would be at least 100%. 

Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more. Since my last review, I have stood up a competitor's product.  My Dynatrace installation is two servers plus my collectors.  The competitor's product required seven servers.  That is significant when looking at the cost.

I feel the price is good for what the product does.

I have done research on other products that are in the same market space. They cannot provide the same in-depth detail that Dynatrace does.  I have since implemented, as a proof of concept, a major competitor of Dynatrace.  The result - I will never stop using Dynatrace.

If I had just one solution that could provide real answers, not just data, the immediate benefit for my team would be less resources needed. This would streamline and automate things.

Most important criteria when selecting a vendor: reputation of the vendor. We go read reviews. We also check vendor references and talk to other customers to find out what their experiences have been.

The primary use case is application monitoring. We are using APM to test for performance, bugs, and hoping to resolve the issues faster, and hoping to catch them before we go to production.

It's been great, it has helped us a lot. It can do more, but it's definitely helped us a lot and I'm a big believer in Dynatrace products.

First of all it's mitigating issues before they are in production, and if they do go into production, it's reducing the time to find the issue and actually resolve it. I believe, in the organization that we're in right now, that is challenged for resources and time, a product like Dynatrace helps immensely.

The PurePaths, because that's where somebody who is a non-developer can figure out where the problem is and send appropriate PurePaths, clean charts, or even the link to the developer. The developer can then look at it and figure out exactly where the problem is, this is the piece of code that took the longest time, and then resolve it.

Right now, since I'm primarily an AppMon user, so maybe the Dynatrace product addresses this: The challenge with AppMon is, what if you don't have an AppMon agent on a host, but it talks to the database. It talks to it, but I don't have either a host agent or an AppMon agent on it. That has been a challenge, but I believe the Dynatrace agent, the OneAgent, will solve that, potentially. You ask me three months from now, after we take a crack at the Dynatrace product, maybe my answer will be different, but I'm hoping that addresses some of the issues.

The configuration of the alerts, that's been a challenge in AppMon for me, right now. Some of the alerts are too noisy, but that might be my lack of some configuration. Again, it's just me primarily handling it, so that could be an issue. Somebody asked a question in one of the sessions, here at the Perform 2018 conference, about noise and how many alerts to your problem count, and the person doing the session answered right away saying, "I checked my dashboard before I came to this session and I had one alert on it." So I'm guessing that will resolve itself.

I think I like the direction it's going in, the only challenging part for me is to keep up with the name changes. But other than that, as far as stability, I think I'm happy with it.

I think for the deployments we have right now, it has not been a challenge. My goal is to increase the usage throughout the organization, maybe that's where I'll face some challenges, but at this point there are no challenges.

I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community is available, Andy answers pretty much any question I post pretty quickly, so I think that group community help is really good.

I have use siloed monitoring tools in the past. When I started at Nemours 17 years ago, I had custom scripts that I would use to apply to various servers. They were on the host level, but the deployment was challenging. How to tie in a CPU alert to application slowness is challenging, because you had to go to the timestamp, look at the log and say, "Okay, this might be the issue." Dynatrace tells you how it is, and I think that's the most important feature.

I'm the primary Dynatrace admin, if you want to call me that, and it was pretty easy. But keep in mind, my skill sets are probably unique in the sense that I understand applications well, so I know how to insert the agent - because we use AppMon - how we insert agent into JVM.

But I believe the new Dynatrace product is probably the way to go, because you don't need to actually talk to the application folks, you just deploy it on the host and you're done. I believe it's definitely going in the right direction. It is complex, it wasn't for me, but I can imagine it being complex for some people.

I don't know if there were any other vendors on my list because we've been users for about 15 years. We started out with a Vantage product that moved to server monitoring, and then we had the Gomez platform, and then you also had Dynatrace, but then they all came under the same umbrella. So we never really evaluated any other vendor. We had some of the free tools we used to use, like  Profiler, but from what I've heard from developers, nothing ever came close to this so I'm a fan.

If we had just one solution that could provide real answers, as opposed to just data, we could spend less time on troubleshooting and trying to figure out what the problem is, and actually do our jobs, which is to design, build, and develop software.

The criteria we look for when adopting an APM solution are ease of use, and does it truly get you down to the problem area - and I believe that Dynatrace does - and the third one, it's true for everyone, is the cost.

I would rate it a nine out of 10. I'm not giving it a 10 yet because I would like to see the Dynatrace product in action and truly want to understand it. If we move to Dynatrace, away from AppMon, are we missing out on something?

My advice would be go with Dynatrace.