VMware Workspace ONE Reviews

We use VMware Workspace ONE for our mobile devices. We are not building Workspace ONE; we are maintaining mobile device compliance and corporate device tracking compliance.

We create policies, push apps, and enable users to download apps according to the ASA request and the company requests.

The most valuable feature of this solution is the tracking of the devices. It is not only available for iPad and iMac Pro, we can track Android devices and cross-functional devices in Workspace ONE.

It's a simplified platform for managing all of our devices.

There is no Apple zero-day support for updates.

The Apple developer option is not enabled in OEM, which makes it very difficult to manage the Mac devices proactively. 

They rely on a third-party tool for the packaging, which is why they are lagging.

I would like to see Apple and Mac devices have zero-day support. It needs to be activated.

The Macbook downloadable license needs to be integrated.

We have faced some issues with the stability of this solution.

It is not as stable on mobile devices as Jamf Pro and Mac devices.

They do not have 24/7 support or in-person support available in OEM. Any issues we have will take one or two days to get a response. As we are in India, the response comes a bit late and will drag to the next day or two. Will be waiting for at least two days for a solution in the OEM.

I have only used it with Mac devices. Comparatively for Mac devices, I can rate it a six out of ten.

We've had a full range of use cases. It's great for community colleges or remote workers. Onsite it can be on desktops or mobile. It has the ability to wipe mobile devices. You can lock them down or control them.

Obviously, with COVID, the remote workforce has been a huge driver.

I had one client that had a bunch of gyms where you got to work out and they deployed Workspace One across all of them and used that just to serve all the desktops. That way everything was uniform, and everything was the same patching level. It just simplified management. That's one example of a specific use-case.

You can always do more to gain network efficiency for delivery. At the end of the day, you're sending mouse clicks, keyboards, and screens out, and just improving delivery mechanisms. If you've got a full spectrum of consumers out there, they are there on everything. You've got everything from cellular service to multi-gigabit in homes these days. Just optimizing the network, that is a thing companies are going to chase - and that will be the case across all solutions.

The customer needed to cut their budget. They already owned Workspace One which was an additional cost. VMware just released an MDM-only version of Workspace One, which was much less and that met their budget needs. They were able to stay on the same platform and cut their budget as they needed.

All of the features have been quite helpful. They are all equally powerful and equally valuable for businesses - however, for different reasons. It just depends on the business which features end up being the most valuable to them.

Mainly, the solution offers a simplified administration, which is likely the biggest value for a business. The solution makes it possible for businesses to free their people up to think about the next steps for the business.

 Particularly during COVID, everybody had to evolve all of their businesses to survive. Everyone has been looking for better ROI.

The initial setup is pretty straightforward.

The solution has very good documentation.

We've found the solution to be very stable.

I'd like to see expanded device support, particularly for IoT things like SCADA devices. That would be a huge benefit, especially as we automate more in production in the commercial sectors like manufacturing.

I've been using the solution for about three and a half years at this point. It's been a while now.

Overall I'm impressed with the solution. Some of the historical predecessors have not been as solid and stable as compared to Intune. VMware is adapting and scaling the Workstation One product line, and they likely just created the new MDM-only version to have something outside of Horizon for people who want only MDM. 

That said, this is very stable. It doesn't have bugs or glitches and doesn't crash or freeze. It's very good.

We've found that the solution works just as well for small companies as it does for large ones. It works across the spectrum of business sizes very well.

I have had interactions with technical support. Each customer is different, however. Sometimes we get into some squirrely situations where we're trying to meet a weird customer need and have to pull them in. 

I have found them to be very, very knowledgeable and very good at thinking out of the box. I've never had a bad experience with one of their engineers - even if they are trying to help me do something weird. When a customer wants to do something really weird, they find a way to make it work. I haven't had a situation where they couldn't make it work.

We are extremely satisfied with their level of support.

The initial setup is not complex, especially if you're familiar with the VMware product line. It's very straightforward due to the fact that it's intuitive with our way of thinking.

Most IT people will tell you if they came up with Microsoft or Cisco, whichever ecosystem, once they understood the mental model behind product design, then it didn't matter. They could find their way around anything new. The same is true with VMware. If a company is used to VMware tools and other areas, it'll transition straight across for that.

In our case, we did an emergency deployment. What I would call a saturation deployment. We threw technical bodies at it to get it done faster. We turned it in in about 48 hours. The equipment came onsite. 

Assuming the equipment's there, you can move fast. What might be an issue right now is lag time. The big lag time is just trying to get the equipment. Once it's was there, we were able to turn it around within 48 hours. It was for a 3,500 students community college that went overnight during COVID from classroom instruction to online. 

Their first online classes were zoom. They deployed a whole bunch of low-cost laptops out there and they allowed people to bring their own devices if they had one, as long as the college could manage it. It was just kind of a rush, however, we got it out and deployed and we found that help desk calls were very low. It's just a combination of a great product and good documentation.

In terms of maintenance, if it's MDM-only then you just need one person, maybe half time, for up to a thousand users. I've got one person at about 2,500 users right now. It's just a matter of how much change goes on in the environment, or if are you deploying new applications or iOS versions. If you are constantly turning over devices, you may need a bit more maintenance. Typically this type of work is assigned to an end-point administrator.

The solution runs at roughly around $36/user for a year. Companies just pay the basic fee. That's MSRP. They do sales off of that so that vendors can get discounts under certain circumstances. The price will vary, however, that's the MSRP on it.

I've seen them go crazy at the company's year-end. Timing really can be everything.

I'm a solutions architect for a VMware partner. I supervise the implementation team. There are engineers that are out there that implement it and do the post-implementation support as well.

Largely, we are working with on-premises deployment models, however, we're working towards a hybrid deployment. It's hard for some organizations to break the old ways of thinking. They mistrust the cloud and while on-site is tried and true, and something you can put your hand on, it's just an education process and it takes time for companies to come around to the cloud is just as good.

I would advise companies to not implement as you learn. Rather take time to understand the product and plan everything ahead. It will be easier.

On a scale from one to ten. I'd put it at an eight. There's always room to improve and always room to grow. In comparison, for example, I'd rate Intune about a six, however, it's definitely coming. 

We use Workspace ONE for managing devices. We can create users who can only use systems in the cloud.

It's a large enterprise platform that offers many tools. It's a tool that can be managed in various departments.

VMware is an expensive tool, and we are not using the complete platform. We are paying for a tool that we are not fully using. We need a specific tool that provides us with what we need.

We have decided to switch to another solution that we are currently evaluating and doing PoCs for because we work on iPads only. I prefer to work with Jamf Pro because it is more specific to working with the iPad features.

We have been using VMware Workspace One for the last 12 months.

We are currently doing a PoC for Jamf Pro. I am learning and trying to understand the platform. We are still in the testing phase.

It's an expensive tool.

We are currently evaluating different solutions to find the best MDM platform to suit our needs. We are looking at Aurelia Santiago.

We are having some issues with VPN providers. They don't work with the settings that we need.

In a month or two, we will have to connect with the Active Directory for research and to configure the users.

We manage Android devices only, with a custom tool that was created.

I would rate VMware Workspace One a ten out of ten.

All the use cases are related to Salesforce and people who are working outside the office. Sometimes, they register their PCs inside the office in Workspace ONE to manage them and push some software or install it remotely and some kind of things.

It's easier to install new software remotely using Workspace ONE because you don't need to stay in the office or maybe connected to a certain server in order to install that software. So it's easier to manage PCs, laptops, phones, and desktops.

Workspace ONE has something like an orchestrator model that allows me to configure a set of steps to onboard new PCs, laptops, or tablets. So, it makes my work easy.

One thing VMware needs to improve is compatibility with different operating systems. Sometimes, customers have old operating systems that are outside the compatibility metrics of Workspace ONE UEM. So sometimes it's difficult to request customers to upgrade those old PCs, and that's a problem for me.

I have been using this solution for three years. We have different versions, but currently it's 20.1. It is the latest version because we use the cloud version.

I would rate the stability a nine out of ten.

I would rate the scalability a ten out of ten.

I have deployed different kinds of architectures. Some are easier, and some are complex, but I have deployed Workspace ONE many times.

I have deployed Workspace ONE, UEM, and Workspace ONE Access.

The return on investment is big because the administrators of those PCs do much less work to manage those pieces. So, it works.

I would advise just being clear about your use case and what issue you want to solve in your business. Try the drive test of Workspace ONE in VMware. It can give you some insights about this solution.

Overall, I would rate the solution a nine out of ten. 

VMware Workspace ONE can be deployed in the cloud and on-premise.

The main use case for VMware Workspace ONE is for customers who are looking for a single tool for all their device management needs and have had limitations with respect to Mac specifically and virtual reality devices with other solutions such as Intune. They can move to VMware Workspace ONE, where they can have all kinds of support.

The most valuable feature of VMware Workspace ONE is the support for multiple devices. Not only iOS, and Android, but all kinds of platforms, including VR device management. Additionally, it has a tunneling feature, which no other solution provides. Other solutions have to integrate with other tools to have this functionality, whereas VMware Workspace ONE has its own application gateway tunnel.

VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool.

I have been using VMware Workspace ONE for approximately eight years.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good.

The support of VMware Workspace ONE is good. When we opened a ticket we had a quick response.

The deployment of VMware Workspace ONE is easy. The time it takes for the deployment depends on the environment totally. If it is only a small environment, with no integration, with the cloud instance, and no set of a separate instance or sub-component is required, it can be set up in approximately a week.

In the use case scenarios, for example, where there is an on-premise instance where there are unified access gateway components required, then it takes a little longer because the firewall ports and setting up the infrastructure will take some time.

The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses.

I suggest to others if they have multiple device platforms, especially in Apple and the VR device area. VMware Workspace ONE is the best tool where they can receive not only the VR and Mac support but in order to manage the Microsoft Windows devices as well, they will have good functionality. 

I rate VMware Workspace ONE an eight out of ten.

I use the solution in my company for use cases where we need a tool that allows for easy management, especially in areas like mobile management.

The most valuable feature of the solution is its stability. VMware Workspace ONE is an advanced tool compared to the other EMMs in the market.

VMware Workspace ONE is a bit complicated to configure for our company's customers, especially when compared to the other EMMs in the market.

The usability provided by VMware Workspace ONE is an area of concern where improvements are required.

I have been using VMware Workspace ONE for five years. My company operates as a system integrator.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

Users have to go through multiple steps to expand the usage of the product on more than one system in their environment. You have to go through multiple steps if you want to pass through mobile and use a PC before opting for iOS or Android.

My company deals with and sells Samsung as an EMM tool.

The product's initial setup phase was quite complex.

The solution is deployed on the cloud.

The time required to deploy the solution depends on the type of configuration and the kind of devices managed in an environment. In general, it may take a couple of days to deploy the solution.

Depending on the requirements of users, there is a need to make yearly payments towards the licensing costs attached to the product.

VMware Workspace ONE helps my company with mobile device and application management in a good way. VMware Workspace ONE is not the first EMM tool I have dealt with in my company.

VMware Workspace ONE improves the remote workforce productivity of our company's customers.

The product offers integration capabilities with third-party solutions.

Personally, I would not recommend others to use the tool. My company can provide the product to those customers who want to use it, but if they ask us to suggest alternate solutions, I would recommend the other EMM tools in the market.

I rate the overall tool a seven out of ten.

Our primary use case is to control the email services for mobile devices and we are controlling that just to avoid leakage of the information for those devices.

The most valuable features are the ones that control the leaking.

The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing.

I have been working with VMware Workspace ONE for the past three years.

We currently have around one thousand end users.

I have spoken with technical support many times. I would rate them an eight on a scale of one to ten.

The initial setup is moderately complex. On a scale of one to five, I would rate that a five. The deployment time takes about seven months.

The pricing currently is higher than the competition.

It is based on the requirements. If he has Intune and has the Microsoft license already in place, it is based on those requirements, and based on the circumstances. But ultimately it is a good choice, I would not say it is a bad choice. I would rate VMware Workspace ONE an eight on a scale of one to ten.

The solution has VMware Horizon embedded which allows the utilization of many types of applications. We inform our clients how they can use this tool to convert applications and move them inside any type of device, such as tablets and smartphones.

There is a lot to learn in the process, you need to create a new policy to include mobility and security. The security policy is important when it comes to mobility. You have VMware Workspace ONE with Horizon, to bring the older type of devices, such as bring your own device (BYOD), all consolidated in the same console.

You can make many types of applications available, not only applications developed for mobility or smartphone but any older types of applications can be brought together. We showcase all these features to our clients for them to have an understanding of what can be created by this type of system. Because of the pandemic, the mobility market here in Brazil will soon grow and there is a need for innovating, the purchases of this solution have grown a lot in the last year.

The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally.

There are other solutions that might be better for certain use cases. This is not an all-purpose solution.

I have been using this solution for approximately six years.

The solution is stable.

VMware provides the use of the cloud which allows the client the ability to create more research inside this environment and can expand quite well.

If the client has an on-premise solution or has an older environment there can be some challenges. I need to understand if more storage, virtual machines, or other types of additions is need to be made to create a higher availability. It is important for the client to share with me the limitations of their operation to allow me to figure out a proper solution to get around their limitations.

The technical support is very good. The agent was always helpful and responsive.

I have previously used MobileIron and Intune and along with this solution, are the top three. Depending on the use case, one might be better than the other and the main difference is the cost.

The installation and configuring of the solution are easy for a beginner. We help clients with some parts of the environment if needed but mostly the solution is straightforward to understand.

In a standard version, one week is enough to start using the solution, configuring the GUI, and getting through any obstacles that might be encountered. At this point, there can be discussions about the cost. The disadvantage of the older type of license is I need more time to understand the whole installation environment and processes. For example, whether I need to do some integrations or not.

We do the implementation of this solution.

For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution.

Apple and Google need to improve the APIs internally to permit VMware access to updates and use this to create granular security policies inside devices, such as smartphones and tablets. A lot of the time we have to use an older approach because Google and Apple do not release these APIs to VMware. However, they release the same APIs for their own solutions, for example, Apple uses their own configuration.

I rate VMware Workspace ONE a nine out of ten.