We performed a comparison between AppDynamics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI offers easier integration with DLP, automated dashboarding and reporting, and an observability feature. Users find it stable, scalable, and easy to use with no major issues. Although customer service and support reviews are mixed, setup is generally straightforward, and pricing is high but reasonable. Organizations have seen positive ROI through increased visibility and reduced data report costs.
"AppDynamics makes it much easier for us to detect problems or issues before they become problems. We have alerting on all of our business transactions."
"The solution saves time and cost."
"AppDynamics provides us with detailed information about the performance of the underlying infrastructure, including servers, databases, and external services."
"The monitoring is similar to Dynatrace."
"The SAP monitoring element is very helpful."
"Capacity planning is, in my opinion, the most useful."
"AppDynamics is easy to implement if you follow the documentation, and the documentation that they provide is good."
"Once you get past installation, AppDynamics is highly stable and we get good results."
"Customers have noted the solution helps streamline incident management."
"One of the excellent features is the service analyzer, which is truly impressive."
"The solution is easy to scale."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Our mean time to detect is down to five minutes."
"The solution has been stable."
"The training on the dashboards that is provided could be a little bit better, as could the use cases. They should have some good examples out there. As it is right now, I had to scour YouTube to find some stuff."
"I would like to see more artificial intelligence and machine learning brought in to monitor the statement and payment sum issues we have."
"There could be some improvement in the constructions of the diagrams, it is too difficult currently."
"It would help to maybe have a more graphical interface and more user-friendly graphics."
"In the current version of AppDynamics, there is a correlated section, where we can see all servers’ performance along with application performance, but network performance is missing."
"The resolution time takes longer than expected."
"The GUI can be overwhelming at first to a novice Dev or Ops support person, and the possible root causes of an issue do not bubble up to the first screen you see."
"While it is scalable, it could be better."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"I believe the refresh time should be faster."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The problem becomes the price, as Splunk is an expensive product."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The data recovery has room for improvement."
"We have problems doing upgrades and operating alternate new versions."
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AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 155 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. AppDynamics is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Zabbix. See our AppDynamics vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.