BigFix vs Quest KACE Systems Management comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
3rd
Average Rating
8.0
Number of Reviews
166
Ranking in other categories
Remote Access (4th), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (3rd)
BigFix
Ranking in Configuration Management
5th
Average Rating
8.6
Number of Reviews
91
Ranking in other categories
Endpoint Protection Platform (EPP) (15th), Patch Management (3rd), Unified Endpoint Management (UEM) (4th)
Quest KACE Systems Management
Ranking in Configuration Management
9th
Average Rating
8.8
Number of Reviews
38
Ranking in other categories
Endpoint Compliance (5th), Patch Management (6th)
 

Market share comparison

As of June 2024, in the Configuration Management category, the market share of Microsoft Intune is 12.3% and it increased by 23.1% compared to the previous year. The market share of BigFix is 9.6% and it increased by 22.8% compared to the previous year. The market share of Quest KACE Systems Management is 4.6% and it increased by 45.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
Unique Categories:
Remote Access
4.5%
Enterprise Mobility Management (EMM)
35.8%
Endpoint Protection Platform (EPP)
0.9%
Patch Management
15.2%
Endpoint Compliance
7.4%
 

Featured Reviews

TA
May 17, 2024
It solves many challenges we face in deploying and configuring devices
Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features. Like the MCM interface, the Intune portal is flexible and easy to understand. The Cloud PKI feature helps us manage our complex certificate infrastructure across our cloud and on-prem Active Directories. We are using copilot. The settings are controlled by Intune and SCCM, so the copilot works the same regardless of the product we use. It simplifies IT operations and helps us manage both. We can use AD Connect to integrate our on-prem Active Directory, connect with hybrid devices, and manage every device in the organization.
SG
Mar 9, 2023
Simple patching, useful patch reports, and good support
The solution is stable. The primary role of the solution is to patch the systems to the latest released security updates. We have not had any issues once we had deployed the solution correctly. During our exploration of available solutions, we found that very few in the market offer comprehensive security features. In our evaluation of BigFix, we were particularly impressed with its VMware functionality, which far exceeded that of other solutions we considered. Rather than having to configure multiple solutions, BigFix provided us with basic security information and VMware management detection and response all in one. While the effectiveness of BigFix is certainly a key consideration, its ability to consolidate security features was a major factor in our decision to choose it. I rate the stability of BigFix an eight out of ten.
Fernando Cezario - PeerSpot reviewer
Jan 25, 2024
Helpful for IT asset management and offer a good dashboard
I like the KACE software dashboard so much! It's convenient. I don't need to know technical details like file formats (PDF or whatever) for installation, even for applications like Adobe. Here's how I use it: Let's say I have a license for Adobe and I need to install it on a computer named Julian. I simply open a case, enter the name of the application (Adobe), open the dashboard, and search for the computer named Julian. Once I select the computer, it shows up in the dashboard. Now, in the same case, I can open a large batch of software, select the application (Adobe Acrobat again), and choose the computer named Julian. KACE then deploys the application with minimal errors, usually within one or two minutes. Julian even receives a notification on their computer that the installation process has begun. It's fantastic! Moreover, it helped so much streamline our IT asset management and inventory. Sometimes someone changes the computer assigned to someone else. For example, Juliano had a computer, and then Matos changed it to his own use. I wouldn't know about this change if it weren't for KACE. KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user. So, if I see "Juliano" on KACE but a different user is logged in, that tells me something might be wrong. I find this functionality very helpful for IT asset management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has improve our organization through the remote management of non-domain joined devices."
"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
"Intune's feature that I have found most valuable is its auto-pilot feature."
"I like that we can implement conditional access."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
"It is a stable solution."
"Conditional access helps me control uncontrolled access."
"We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously."
"BigFix can manage lost devices, so you can wipe them remotely to ensure the IP doesn't get out in public. Unified endpoint security is a new perspective. I know that HCL is also collaborating with IBM, but I'm not sure if there is any cooperation between them and MaaS360 or other endpoint components."
"It is user-friendly."
"Almost every feature is wonderful in BigFix. It is very stable, and we can rely on it. It is an awesome tool."
"Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
"BigFix is incredibly fast and accurate in patching, reporting, and remediation."
"The most valuable feature of BigFix is the software deployment."
"The most valuable features of the solution are Windows patching and the hardware and software inventory."
"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."
"KACE’s knowledge-based articles are very good."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"I am impressed by the service desk ticketing and asset management."
"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."
"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."
 

Cons

"They need to integrate more with security options."
"No option to do end-to-en macOS management. Slow implementation of policies."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."
"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."
"The reporting needs to be a bit more interactive."
"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
"The sub-capacity licensing was a challenge for some of it. We had trouble getting it to calculate right."
"The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect."
"I would like to see improvements in the Web UI program and also a BigFix console for Mac OS."
"The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things."
"Its pricing should be improved. It is too costly."
"BigFix should improve its compatibility with other platforms, such as Linux."
"I'd definitely like to see additional feature parody in the web UI versus the console. There are certain things that you can only do in the console and they're very cumbersome to do, like secure parameters, for example. That's definitely something that has a wide degree of utility but it needs to be easier to surface. At this particular juncture between the transition, between the legacy console and the web UI, it's hard to justify dealing with the cumbersome aspects of the legacy console when theoretically everything's been through the web UI."
"In-place and OS upgrades can be improved."
"I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"I've had some issues with patch catalogue."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
"We'd love to see support for larger dependencies in the scripting feature."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."
"It could be designed a little bit more intuitively in terms of administration."
 

Pricing and Cost Advice

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."
"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."
"The pricing is competitive, but it is not cheap."
"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
"You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
"When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
"The cost is slightly high."
"I can estimate the reduced cost of servers maintenance to approximatively $500,000."
"We have a subscription-based contract with BigFix."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"The price of the solution is high. There are not any additional fees from the standard license."
"We buy consulting fees from Software Factory, then we pay extra for it."
"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."
"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
"We are also saving on the licensing fee, compared to other endpoint management solutions."
"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
"We pay annually for technical support."
"The pricing and licensing are good. It's worth it."
"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."
report
Use our free recommendation engine to learn which Configuration Management solutions are best for your needs.
787,061 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
23%
Computer Software Company
12%
Government
7%
Financial Services Firm
7%
Educational Organization
45%
Financial Services Firm
9%
Computer Software Company
7%
Government
7%
Computer Software Company
14%
University
11%
Government
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten.
What needs improvement with BigFix?
The solution’s pricing could be improved.
What do you like most about Quest KACE Systems Management?
KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For examp...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
It is expensive in Brazil. Generally, it's considered expensive, especially compared to solutions like Spiceworks.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
Dell KACE Systems Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about BigFix vs. Quest KACE Systems Management and other solutions. Updated: June 2024.
787,061 professionals have used our research since 2012.