We performed a comparison between Datadog and WhatsUp Gold based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog offers valuable features like dashboards, reporting, error reporting, log centralization, user-friendliness for development teams, and flexibility with AI and ML capabilities. WhatsUp Gold is highly valued for its ability to automatically scan for rogue devices, cost-effectiveness, NetFlow monitoring, and server health and uptime. Datadog could enhance its usability, integration, user interface, learning curve, external website monitoring, and SSL security. WhatsUp Gold could improve its release cadence, clarity of point system, real-time monitoring, configuration management, and integration with different vendors.
Service and Support: The customer service for Datadog has been commended for its prompt and readily available assistance. Users have reported receiving instant responses and timely support. However, there have been instances of slow or unresponsive support, particularly in the Asia-Pacific region. WhatsUp Gold customer service has received a range of feedback. Some users have praised the technical support as excellent and helpful while others have encountered challenges in reaching out to support and have noted a scarcity of certified engineers in certain countries.
Ease of Deployment: Users find the initial setup of Datadog to be simple and uncomplicated, often receiving help from service providers or technical support. WhatsUp Gold's setup process is also described as uncomplicated and straightforward, especially for smaller teams.
Pricing: Datadog's setup cost has mixed opinions, with some users finding it expensive while others find it reasonable. The pricing model can be confusing and may become costly if certain features are extensively used. WhatsUp Gold offers clear pricing per device per year, without any hidden fees. Its price is considered good and reasonable, and licenses are perpetual and auto-renewable.
ROI: Users have reported experiencing varying levels of ROI with Datadog. Some have mentioned that they have achieved high ROI through time savings and faster debugging. However, there is no specific mention of the ROI for WhatsUp Gold, and the user reviews for this product vary.
Comparison Results: Datadog emerges as the preferred choice when compared to WhatsUp Gold. Users highly appreciate the ease of use and setup of Datadog, along with its impressive dashboards, error reporting, log centralization, and troubleshooting features. Its user-friendliness for development teams, user interface, integrations, and observability capabilities are also valued.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Excellent autocomplete for everything in the UI."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"The flexibility to create notebooks and dashboards and fully customize them gives us a lot of power to track the exact services and endpoints we are working on."
"It is a good one stop location where we keep all our data for our infrastructure, and it's also easier to navigate between different things."
"Datadog has a lot of features to be able to drill down deep into the swath of logs that our platforms generate."
"Anything I've wanted to do, I found a way to get it done through Datadog."
"Datadog documentation on web pages has improved a lot and is pretty easy to follow and find."
"The ease with which we can filter, use metrics, and give accounts to customers, then let the customer filter, set up metrics, and alerts. This has been a big win for us."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"The user interface is good enough."
"It handles the basics of monitoring."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"The installation and configuration process are easy."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"It is stable."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"We would like to see some versioning system for the Synthetic Tests so that we could have a backup of our tests since they are time-consuming to make and very easy to damage in a moment of error."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"This service could be less costly."
"Datadog isn't as mature as some of the established players like Dynatrace or Splunk. It's a new product, so they are constantly releasing new features, and I don't have much to complain about."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"The ease of implementation needs improvement."
"The product needs a better Datadog agent installation."
"Auto instrumentation on tracing has not been very easy to find in the documentation."
"The point system is not clear and clarity around this would improve our understanding of the system."
"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."
"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."
"We can never achieve or get a good picture of the network topology."
"The interface needs some work."
"You have to invest a few days to become an expert in this solution."
"The technical support does not bother to respond."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
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Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while WhatsUp Gold is ranked 31st in Application Performance Monitoring (APM) and Observability with 22 reviews. Datadog is rated 8.6, while WhatsUp Gold is rated 7.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas WhatsUp Gold is most compared with Grafana, Zabbix, SolarWinds NPM, PRTG Network Monitor and Nagios XI. See our Datadog vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.