We compared Meraki Dashboard and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Meraki Dashboard simplifies IT operations, and some users expect returns within a few years. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"It's really user-friendly."
"Some of the features I have found valuable are the ease of access, simple configuration, and monitoring."
"It is very easy to manage. It has good security, and it is working well with our firewall."
"It's a simple, functional solution."
"I would say the ease of use is the most valuable feature. It's very easy to set up and get up and running."
"Scalability is one of Meraki Dashboard's strongest features. We have thousands of users if we're counting the end-users on our clients' network, but we have hundreds of clients."
"The ability of the product to perform with simplicity of deployment make it a valuable solution."
"The solution scales well."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The most valuable feature of New Relic is its ease of use."
"Server uptime is its most valuable feature."
"End-user Synthetics and monitoring are very good."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"It has given us better insight into the performance of the system."
"We detect issues using dashboards that we built on New Relic."
"The Wi-Fi side needs improvement."
"Meraki Dashboard could improve integration with non-Cisco platforms."
"Lacks an alert notification when there are IP or DNS issues."
"The tool needs to incorporate more integration platforms. Integrating technical support features directly into the dashboard would be highly beneficial. This would allow technicians to troubleshoot issues more efficiently."
"I would like to see an alert event feature to monitor what users are downloading and how to block some applications."
"The one issue that we have had is that the VPN tunnel would go down unless you worked out with the ISP that you would be using a static IP address on the WAN interface."
"The initial setup is complex and can be made more straightforward."
"What needs improvement in Meraki Dashboard is its configuration. It'll also be better if the tool has more functionality, and that is what I'd like to see in its next release."
"We would like to be able to test the health of WAN connections."
"Compared to their competitors, they are missing some features at the moment."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"The customization of the start and end time is kind of cool."
"We have had issues with our agents going offline."
"The deployment process could be improved."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Meraki Dashboard is rated 8.6, while New Relic is rated 8.6. The top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes, Mist AI and Cloud and Zabbix, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Meraki Dashboard vs. New Relic report.
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