We compared Nakivo and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Nakivo is praised for its offsite backup to Synology NAS and seamless cloud integration. Zerto offers excellent data protection, and it’s easy to create VMs. Nakivo could benefit from improvements in its remote upgrade capabilities, SNMP features, and application backup. Users say Zerto users also like its real-time replication features. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Nakivo's support is praised for being quick, considerate, and attentive. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Nakivo's setup was described as straightforward. A few users said the deployment was somewhat complex but not excessively difficult. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Nakivo offers lower licensing costs and a flexible pricing structure. Nakivo provides cost-efficient backups at a competitive price and even offers a free license for one year for up to five VMs. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Nakivo ensures a favorable return on investment with a reasonable total cost of ownership and reduced testing expenditures. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Nakivo is a powerful, cost-effective solution that seamlessly integrates with the cloud, but it could use some enhancements in its SNMP features and remote upgrading functionality. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"Creating a backup task in NAKIVO is fast and easy."
"The most valuable feature is the support, as it is directly from Nakivo and it is possible to send a support request that contains all of the technical data on the environment, as well as the software, required for the answer."
"The backups, especially of the incremental type, are really quick (ranging from five to 10 to 45 to 50 minutes depending on the size of the VM)."
"The product license and support delivery have been great!"
"The product is easy to manage for any IT person who is new to backup, recovery, and replication."
"It can be quickly configured via web pages."
"This product provides cost-efficient and reliable backups."
"Nakivo's reporting features have helped a lot. They give my boss high visibility into what's going on, which is crucial because we had a data breach in the past where we lost about 12 years of data. That's why we bought several appliances, and we replicate the same backup twice a day to three different depositories."
"Its ability to roll back if the VM or the server that you are recovering does not come up right is also valuable. You have the ability to roll back a few seconds or a few minutes. The rollback feature is great."
"Real-time replication is a valuable feature, ensuring that changes made to the production site are immediately reflected at the recovery site."
"I found VM level replication and being able to group the VM levels to be valuable. I like not having to worry about whether a particular VM is in the right storage group; some of those sorts of things would trip us up previously."
"There are a lot of valuable features. The basics of what it does to replicate and recover things within minutes is awesome. It's far above anything that any of the competition has. We offer other disaster recovery software but primarily use Zerto for recovery times and the number of recovery points because of how fast and easy it is. It's so much better."
"We're able to replicate all of our data and be able to bring up an entire data center within a matter of minutes, which has become our go-to for our resiliency within both of our data centers."
"Files can also be extracted from the VMDK at the remote site even when the VM is off."
"The ability to fully test your entire environment without actually performing a failover is invaluable."
"It is convenient to use because the API allows for seamless integration when performing our day-to-day operations."
"The only thing we have encountered that we would like to see improved in the future are error messages. They could be more detailed and helpful, without the need to send logs to support. Failing that, the part of the log related to the error could be displayed alongside the error message, so I can investigate the error without looking through all of those logs that I'm able to download."
"Space is always an issue."
"One of the things I liked least about this software is when an update was pushed to one of the servers we had, somehow we didn't receive the update and needed some quick troubleshooting."
"Sometimes, for some VMs and some Windows Server versions, specifically old versions (aka server 12 or older) fail due to the VSS writer error or locking file system."
"It could be a little bit faster in terms of backup and offer more reliable SQL server backups."
"It would be great if they had a Let's Encrypt integration."
"UI could use some upgrades. The UI is basic, but functional."
"There is a familiar error that pops up and that is a VM error as much as it is a Nakivo error. It says that the job couldn't calm the VM and restores might be impacted. That error is, to say the least, a bit scary. I have seen this type of error on other backup systems also."
"Now, everything is moving to the cloud and many modern app solutions are based on virtualization and cloud, however, for situations where Unix platforms are used, we'd like them to be able to support that."
"It is difficult to manage failing over between sites if you are at the site that was impacted."
"We have had some issues with trying to get certain parts of the backup or restore functionality to work."
"We had a situation where we had to relicense VMs once they were moved over. We later found out that that feature is built-in, but it's not easy to find. The way it's done is that you have to go to the target site to turn it on. If that were explained a little bit better up front, that would be helpful."
"The only thing I really don't like about Zerto is that the ZVM has to be a Windows server. I can spin up any OBA template whenever I want to, but if it has an OS that's tied to it, then I have to involve the OS team from my company. That drives me crazy."
"The replication layer can probably be improved."
"The technical support is hit or miss."
"The performance was generally good, but occasional lag disrupted the flow, leaving room for improvement."
NAKIVO Backup & Replication is ranked 6th in Backup and Recovery with 84 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. NAKIVO Backup & Replication is rated 9.4, while Zerto is rated 9.0. The top reviewer of NAKIVO Backup & Replication writes "Good deduplication, easy to configure, and offers a free version". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". NAKIVO Backup & Replication is most compared with Veeam Backup & Replication, Hornetsecurity Altaro VM Backup, Acronis Cyber Protect, Rubrik and Commvault Cloud, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Commvault Cloud and Dell RecoverPoint for Virtual Machines. See our NAKIVO Backup & Replication vs. Zerto report.
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