We performed a comparison between NETSCOUT nGeniusONE and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is that it is in line with the traffic. It already captures the raw traffic itself and then filters it, giving us the correct image. Some other companies may just extract what they think is valuable from the traffic itself. nGeniusONE is in line."
"The details it provides are among the most valuable features; the ability to drill down and get to the packet level."
"The valuable features include packet analysis, packet capture, and [that] it's easy to use."
"This solution provides us with increased visibility while conducting IT deployments. E.g., if we have devices which have overloaded or links which have saturated, then this tool tells us exactly what is going on with that link or device. Very few tools do it at this level for things like DDoS."
"The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on."
"The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet."
"We build application dashboards and performance indexes for locations."
"The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The simplicity of the dashboard is very good."
"The most valuable features of New Relic are the reports and ease of use."
"The most valuable feature of New Relic is its ease of use."
"We like the performance of the product."
"It offers helpful user metrics so we can learn more about the user experience."
"Server uptime is its most valuable feature."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Our biggest area of concern right now, supporting the applications, is that while NETSCOUT does a good job of monitoring the network and the applications, we need more visibility into system health and performance monitoring."
"Another thing that would help out is if they packaged the NetFlow monitor into nGeniusONE. Their NetFlow monitor works with nGeniusONE where you can actually get the netflow of pretty much anything you hook it up to. But it's a separate box that you have to buy. If there was a way that could package that into nGeniusONE, it would be a complete package straight out of the box."
"The GUI has gotten better over time but there could be some improvement in how the GUI is built."
"nGeniusONE could be improved by reducing the number of bare metal servers required to run it. Currently, you need a separate bare metal server for each of the following: Xfinity, ISNG, nGeniusONE, and CFS. It would be more cost-effective and less complex if all of these functionalities could be combined into a single bare metal server."
"They can improve still on the workflows, document their workflows that are commonly used... We don't know some of the workflows yet, and it's not something that you can just read up in the manual. There is some stuff in the help manual and online, but it's to a point where you need to purchase extra training and services from them. You can't just go and read up on it yourself and learn from A to Z..."
"We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line."
"The technical support could improve a bit with quicker responses for early on questions. What I think are simple questions are taking a long time to get answers to."
"The stability is only fair. It goes down a lot."
"The customization of the start and end time is kind of cool."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The deployment process could be improved."
"The connectivity between legacy and newer cloud applications is not great."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
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NETSCOUT nGeniusONE is ranked 23rd in Network Monitoring Software with 47 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. NETSCOUT nGeniusONE is rated 8.2, while New Relic is rated 8.6. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our NETSCOUT nGeniusONE vs. New Relic report.
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