We compared New Relic and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. Zabbix could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. The complexity of Zabbix's initial setup varies, and it may require an experienced group of administrators and engineers.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. Zabbix is a free, open-source solution, but users can purchase support services and additional features.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Users say that Zabbix provides a cost-effective solution.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The product's initial setup phase was very easy."
"The integration and configuration of New Relic is straightforward and easy."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"Server uptime is its most valuable feature."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The most valuable features of New Relic are the reports and ease of use."
"There is less computing power needed for scaling."
"The most valuable feature is network traffic monitoring."
"The basic setup is very easy."
"The initial setup, while not simple, is easier than other products."
"The integration with third-party tools and the alerts are most valuable."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"Zabbix is scalable."
"The integration capabilities and APIs are the best part."
"The Wi-Fi side needs improvement."
"The solution must provide better support for Azure Web Apps service."
"I would like an infrastructure network that provides real-time views, showing the issues."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"In the next release, I'd like to see a better pricing structure."
"The stability could be better."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"I would like for this solution to be more cloud-friendly."
"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
"It could be more stable."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 100 reviews. New Relic is rated 8.6, while Zabbix is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Instana Dynamic APM, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our New Relic vs. Zabbix report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
(1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard?
You’d have to develop an agent that plugs into New Relic to get all their data 1st and then a dashboard to assimilate both as Big Panda has already done.
(2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error rate?
Not without significant development work. Zabbix does not have application (function-level) monitoring for the End-trend Web transaction analysis and Database Transaction analysis. Zabbix does externals like disk usage, CPU percentages, database statistics, etc. So, again, you’d have to develop and agent that plugs into New Relice to get all their data 1st and then the analysis tools provided by New Relic.
(3) How much development/customization effort is required to introduce the above features with Zabbix?
Significant.
(4) Does anyone have a comparison of features offered by New Relic and Zabbix?
New Relic has both the application (function-level) monitoring for the End-trend Web transaction analysis and Database Transaction analysis as well as all the external device/system monitoring statics of Zabbix. Again, for an integrated solution, it would probably be cheaper to use a product like BigPanda than to redevelop an untried in-house solution which could take 12 months to evolve a subset of the functionality.
From looking briefly over Zabbix I noticed that it's on-prem system that requires attention. It didn't seem like an easy to use system either. Although, I am not experienced enough to make those claims. New Relic is a SaaS solution, ideal for large organizations. The time it takes to create dashboards is fairly short and learning curve was minimal. They use NRql language to make system calls based on cached data in the cloud. Metrix are kept off-prem and can be traced back a year, depending on the retention subscription. Deployment is easy, consists of two agents, APM and server agent, second is free for all. In any case, putting aside that NR is one of top 3 on Gartner's magic quadrant, it is easy to use/maintain and create all kinds of dashboards.
I can agree with Carlos. The question is - what do you need? We use saymon.info to cover different systems with a common UI with drill-downs & schemas.
1) As far as I know no. The main question here is Zabbix continuous monitoring is far from NR Higher OSI layer capabilities, the graphical feeling can be emulated -agreed- but the drill-down functionality NR offers is far from any Open Source monitoring program I've seen. Sorry for that, NR is worth in some aspects.
2) Yes, NR can be exported to a Hadoop DB and exploded using BI or Zabbix sources, of course NR tries you to do exactly the opposite ..
3) A lot
4) Not me, basically they do different things , from my point of view Zabbix is a layer below New Relic. We face HW monitoring with NR wasn't usable as we had our servers dinamically managed in the cloud, so they are created and destroyed, this made NR Server monitoring to create each instance with the results of having hundreds of non-existing servers. We decided to monitor servers with the cloud apps (MS... and Zabbix) and app performance with NR.