We performed a comparison between NinjaOne and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"It just works as advertised and serves the purpose for which we got it."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The installation is easy, it only took two minutes."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime."
"The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
"The most valuable feature is the dashboard interface. It's very clean, it's very simple to use."
"The product is simple and easy to implement."
"It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up."
"The tool is integrated with our email for the alerts."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"The product is easy to use and the web interface is fantastic."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"Lacks sufficient integrations with other PSAs."
"NinjaOne's pricing and user interface needs improvement."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"I want NinjaOne to improve the reports."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I would like to see more scripts for PowerShell commands."
"PRTG's documentation could be improved."
"The database needs improvement."
"The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information."
"The technical support could respond a little bit quicker."
"PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management."
"It would be nice if it gave us alerts via Gmail or SMS message."
"The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it."
"The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology."
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NinjaOne is ranked 27th in Network Monitoring Software with 15 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. NinjaOne is rated 8.0, while PRTG Network Monitor is rated 8.2. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, Kaseya VSA and ConnectWise Automate, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager. See our NinjaOne vs. PRTG Network Monitor report.
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