HubSpot CRM Reviews

The most valuable features of HubSpot CRM are its ease of use and implementation, suitability for small organizations, and the ability to customize and modify reports. The forms feature is highly praised for its reliability and user-friendliness. 

The CRM allows for automation of small tasks and provides opportunities for managing a large number of small customers. It offers transparent access throughout the organization and facilitates easy contact with prospects via email or call. 

Having everything in one place saves time and provides salespeople with a wealth of information. The ability to manage contacts and company details in one place is also highlighted. The centralized feed of activities and the ability to create and send invoices directly are valuable features. The CRM's stability, ease of setup, and ability to track revenue and complete forecasting are also mentioned as valuable features. 

The marketing automation service, sales lead management, and the ability to track interactions along the pipeline are highly appreciated. The solution's ease of use, lead generation capabilities, and integration with other tools like Jira and Slack are also mentioned as valuable features. The user interface is praised for its simplicity and intuitiveness. 

The business intelligence and sales automation sequences are highlighted as valuable features. The integration with Outlook for email logging and the ability to maintain constant contact with clients and vendors while getting good analytics are also mentioned. The initial implementation process is described as simple and straightforward. 

The marketing features, including the ability to do marketing campaigns, mass email automation, and integration with social media and websites, are highly valued. 

• "It has nice features and matches our pipeline. Even in the free version, all of the features are available."
• "The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."
• "The solution's most valuable features stem mostly from the sequencing of marketing automation."

The reviews for HubSpot CRM suggest several areas that could be improved including scalability, integration with other solutions, ease of use, availability of information, customization capabilities, mobile application, pricing, and email capabilities. 

Users have also mentioned difficulties with duplicating contacts and pipeline sales, as well as the need for better UX and templates. Some users feel that there are too many options and updates, making it difficult to manage everything effectively. 

Additionally, there is a desire for more comprehensive features in the starter version and the ability to remove duplicate contacts in bulk. 

• "The only problem with HubSpot at the moment is the pricing models."
• "We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."
• "The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."