We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"
"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"Conditional access helps me control uncontrolled access."
"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."
"The most important thing for me is the autopilot feature."
"The solution is easy to use and it has good performance."
"The ability to block and erase remote devices is valuable to us, especially when those devices are lost."
"The solution appears to be stable and scalable."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Lacks some kind of voice communication option."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Microsoft Intune needs to improve the initial login process."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"No option to do end-to-en macOS management. Slow implementation of policies."
"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."
"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
"Deploying an app can be a complex process due to dependencies."
"It would be nice to have a location tracker for the mobile device management tool. I'm not sure if it exists but hasn't been configured or if it's missing, but we've been unable to utilize the location features."
"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Intune is ranked 4th in Remote Access with 165 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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