We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The incident management console is available out of the box."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It has a good peer sharing module."
"The solution offers some very good features."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The solution helps us manage, escalate, and solve incidents."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."
"All of the features are very suitable for us. It is also a stable solution."
"Could be more user friendly for admins to manage."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The desktop technicians face some challenges with the solution."
"The tool is very old."
"BMC Remedy's change management module needs enhancement."
"The upgrade process could be better. It would be a good improvement."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The UI is quite outdated."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.0, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas VMware Service Manager is most compared with . See our BMC Remedy vs. VMware Service Manager report.
See our list of best IT Asset Management vendors and best License Management vendors.
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