We performed a comparison between ConnectWise RMM and Kaseya VSA based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the patching solution."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The remote support is the most valuable aspect of the solution."
"We can schedule the patching of the endpoints."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The patching is very efficient and we can rely on the alerts that we receive."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"This solution is our RMM tool and we love the deployment features."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"The solution could improve by offering better overall management and dashboards."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"It never functioned as intended."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The deployment process could be better."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"I would like to see improved virtual infrastructure management."
Earn 20 points
ConnectWise RMM is ranked 12th in Remote Monitoring and Management (RMM) while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. ConnectWise RMM is rated 9.0, while Kaseya VSA is rated 7.6. The top reviewer of ConnectWise RMM writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". ConnectWise RMM is most compared with ConnectWise Automate, N-able N-central, NinjaOne and N-able N-sight Remote Monitoring & Management, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and TeamViewer Remote Management. See our ConnectWise RMM vs. Kaseya VSA report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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