We performed a comparison between Kaseya VSA and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides efficient automation."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The ease of access and ease of use was great."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The most valuable features of this solution are automation, inventory, and patch management."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
"The initial setup of TeamViewer Remote Management is very simple."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"The most valuable feature is the remote management capabilities."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The deployment process could be better."
"The audit and KNM tools could improve."
"The user interface is somewhat outdated."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"One feature to add would be a mobile remote feature."
"Integration with other tools would be great."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"Using the solution’s remote connection causes some lagging issues."
"The solution’s stability could be improved."
"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."
"The security of the solution could be more secure."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Kaseya VSA is rated 7.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne and Microsoft Windows Server Update Services, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion and Datto Remote Monitoring and Management. See our Kaseya VSA vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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