We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like a lot of the reporting capabilities and baseline configurations."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."
"The most valuable feature is the graphical-based reports of software updates that have been successful, the ones that have failed, and a summary of where the failures are what security breaches may occur."
"SCCM is a stable solution."
"The cloud account management is a valuable feature."
"The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
"The solution is user-friendly and easy to learn."
"Microsoft Configuration Manager helps with patch management."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"Stability-wise, I feel it is a good product."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The process involving the original setup of the solution is excellent."
"I find that the Discovery and scripting features are the most useful."
"It's a single system of record and it captures the relationships."
"They have a very good network in the infrastructure of Discovery."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"The availability of technical support could improve."
"Marketing: Our management doesn't understand that there is a piece of software which helps them automate and manage the entire network, as far as operating systems on computers."
"Our company would prefer not rebooting computers while people are using them. There seems to be no strategy behind it."
"The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"In spite of us being a premier customer we find the support unsatisfactory."
"Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM."
"Their compliance reporting is not accurate, and they admitted it on the phone when we had a call with them. We were trying to understand why their numbers didn't match on our compliance reports. It is not accurate and you cannot depend on the compliance reports. The numbers just don't match, and we can't figure out why. We called Microsoft and they said, "Yeah, that's a known issue." But there is no word that they're working on it."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"It's an expensive platform."
"It creates quite a bit of duplication, so that needs to be fixed."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Without improvement in the patters, applications can't be discovered"
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Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Microsoft Intune and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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